WWE 2k20 refund

Discus and support WWE 2k20 refund in XBoX Games and Apps to solve the problem; I recently applied for a refund for WWE 2K20 Deluxe Edition, as purchased over Xbox Marketplace (Order number: 5191670915). I had no option other than... Discussion in 'XBoX Games and Apps' started by Coop212-[xboxvenue], Oct 29, 2019.

  1. WWE 2k20 refund


    I recently applied for a refund for WWE 2K20 Deluxe Edition, as purchased over Xbox Marketplace (Order number:
    5191670915). I had no option other than to click 'Item ordered by mistake', because there wasn't an option for 'Game is a completely unplayable mess'. I was informed not long after making my application by my advisor, Shawn, that I didn't qualify for
    a refund, as it was 'policy' not to grant refunds for games that had been played. I know for a fact that this is not the case, because I was recently refunded for 'Atlas', which I purchased through Xbox Marketplace, and played it briefly before asking for
    a refund. Can someone clarify the position here please? I'm very confused as to why I qualify for a refund on one game I played, but don't for another.

    Thank you.

    :)
     
    Coop212-[xboxvenue], Oct 29, 2019
    #1
  2. superman1080w1 Win User

    requesting refund for game that is a broken mess?

    I want a refund for WWE 2k20
  3. BatDash Win User

    WWE 2k20 refund

    i was denied too. I feel like the amount of time played really shouldnt matter when the game is full of glitches and crashes all the time. The patch they sent out the other day literally fixed nothing.

    i have bought every WWE game since Smackdown vs Raw, so of course i bought this one too. All ive had since then is errors, faults, glitches, unplayable matches, my dlc which I purchased locked on me, the games only saving grace is my career, and even thats
    full of bugs.

    to put it simply, the fact this game was released in such a state is appalling, the fact its 80 pounds is a joke. I dont know what microsofts issue is, because even Sony can see what a piece of
    [Mod Removed - Inappropriate] this game is, and theyve actually issued out refunds to those affected by it.

    Ive never requested a refund on a game, and from my experience doing so, its safe to say ill be thinking twice before i buy a game from xbox or 2K in the future.
  4. Swift Oldboy Win User

    WWE 2k20 refund

    I believe the policy is that you are only allowed to play under 2 hours for a 100% refund. That is the only way I can see that you were not able to get a refund, If that is the case you could try to contact the Billing & Support team again and maybe they
    can review your order. If you are resubmitting, there should be an option stated as: Purchased content doesn’t work. This reason sounds more likely related to your situation.

    Side note: I feel pretty awful for fans of the WWE games, I've seen gameplay and reviews of how terrible the game really is. It is literally unplayable by even the most basic standards.
  5. XBF Ruben D Win User

    WWE 2k20 refund

    Hello,

    Thank you for posting on the Xbox forums. We will be locking this thread due to it being revived by a new post. If there are any questions, discussions or issues that anyone would like to bring to our attention, please create a new thread.
    We will be more than happy to answer any questions or provide solutions for any issues on your own thread.

    Thank you again for posting on Xbox Forums!
  6. Coop212-[xboxvenue] Win User

    WWE 2k20 refund

    I'd literally owned the game for two days, and played it for a couple of hours a day. I uninstalled it on the Friday when I submitted my request for a refund. And yes, the experience was terrible. Glitchy graphics, irritating targeting errors, bugs upon
    bugs upon bugs. It's all over social media. PlayStation are having no issue refunding their customers for this deeply flawed product. It's a shame that Xbox are seemingly arbitrarily unwilling to do the same.
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