X-box one controller stop working randomly

Discus and support X-box one controller stop working randomly in XBoX on Windows to solve the problem; So im using controller with usb cable Playing FFXIV while i have to move a character in-game while do some action in game , during this time The... Discussion in 'XBoX on Windows' started by Phetza, Sep 16, 2020.

  1. Phetza
    Phetza Guest

    X-box one controller stop working randomly


    So im using controller with usb cable

    Playing FFXIV while i have to move a character in-game while do some action in game , during this time

    The controller randomly stop getting input and whetnever i input last like move forward will continue going for 1-2 sec and then back to normal

    It almost cause me unplayable the game hardcore content

    Just brought this for 2 month

    :)
     
    Phetza, Sep 16, 2020
    #1
  2. MenaBear Win User

    Keeps disconnecting

    Hi,

    My Xbox One controller randomly disconnects. I have tried to sync the controller to my console, but the controller continues to flash, even after the console’s “X” has stopped flashing. This is a brand new Sport Blue, wireless controller, so I know its
    not the controller. My old controller works fine, so it can’t be the console. Right?
  3. XBF Ruben D Win User

    Controller randomly stops working

    Hello!

    Thank you for posting on the Xbox forums. We will be locking this thread due to it being revived by a new post. If there are any questions, discussions or issues that anyone would like to bring to our attention, please create a new thread. We
    will be more than happy to answer any questions or provide solutions for any issues on your own thread.

    Thank you again for posting on Xbox Forums!
  4. XBF Diego M Win User

    Controller randomly stops working

    Hi Kartracer247,

    Thank you for posting on the Xbox forums. I'd be ahppy to help.

    By the looks of it based on your description, I believe the issue lies with the controller, possibly the wireless adapter inside of the controller. In order to test this, we need to rule out your console. Go ahead and do a
    hard reset and power cycle. Hold down the power button on the console
    for about 10 seconds until it shuts down and then remove the power cable from the Xbox and the power outlet for about 2-3 minutes. Then re-connect and turn on the Xbox. If that doesn't help then you will need to try out a
    soft factory reset.

    1. Press the Xbox button to open the guide.
    2. Select System > Settings > System > Console info.
    3. Select Reset console.

    Make sure to select "Keep my games & apps" and have the correct account login information plus your Wi-Fi password ready if you connect wireless because you will need to re-add the account's that were on the Xbox and re-connect to your
    network during the reset.

    If the controller continues to not respond randomly after that troubleshooting, I suggest getting a micro-USB cable and connect it that way. If you know anyone with an Xbox One console, try the same controller on it and see if it disconnects.

    Try it out and let us know the results!
  5. XBF Amber M Win User

    Controller Randomly stops working

    Hi RMBishop85,

    Thanks for updating us with your reply. If you haven't already done so, I recommend you try using our Xbox One Wireless
    Controller Solution
    and see if there any other troubleshooting solutions you may try. I'd further recommend trying the controller(s) on a different console, if you can, to see if it also has the same issue or not and help narrow it down to either a controller
    or console issue to help decide if a full factory reset (removing everything) is even required.

    Additionally, if it does turn out the controller is updated and still not acting correctly, then you may need to visit

    https://account.microsoft.com/devices
    or try
    requesting a chat or call from Xbox Support
    to further assist you.

    Give this a try and let us know the results.

    I hope that this helps a bit more.
  6. ComicGeoduck36 Win User

    Controller randomly stops working

    i have the exact same issue started around the same time were you able to fix this?
Thema:

X-box one controller stop working randomly

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