Xbox 1 network works on wireless but not wired setup

Discus and support Xbox 1 network works on wireless but not wired setup in XboX Networking Hardware to solve the problem; Xbox 1 network works on wireless but not wired setup Not a problem, the best place to check is Microsoft Device Support page. They'll provide quotes... Discussion in 'XboX Networking Hardware' started by AirSapper, Aug 27, 2019.

  1. AirSapper
    AirSapper Guest

    Xbox 1 network works on wireless but not wired setup


    Xbox 1 network works on wireless but not wired setup
    Not a problem, the best place to check is
    Microsoft Device Support page.
    They'll provide quotes to repair/replace if it's out of warranty, and if it's in warranty, you can simply start that process form there. I've had to send a 360 or two through that process and have not had an issue, and the
    rates are not bad out of warranty. I've been lucky enough to not have any issues for the Xbox One.

    Best of luck!

    :)
     
    AirSapper, Aug 27, 2019
    #1
  2. PalmettoBling Win User

    Xbox 1 network works on wireless but not wired setup

    The Network Troubleshooting steps might help. But for some more information to see if it's something else, has it connected wired fine
    previously? What kinda setup do you have, if it's plugged into a router or modem directly? I would test each step, you've started with the cable, which is good and where I would have started. I would also recommend trying a different port on the router/modem
    and see if that connects. Also checking the router itself, if there are rules set up to whitelist/blacklist certain devices? See if bypassing a router allows you to connect wired?

    I'd also recommend trying to clear out the Alternate MAC address in Settings > Network > Network Settings > Advanced Settings > Alternate MAC address > Clear and then restart by pressing the Xbox button on the console for 10 seconds.

    Let us know and we can troubleshoot further with some more information!
  3. AirSapper Win User

    Xbox 1 network works on wireless but not wired setup

    Okay I have done all the suggestions, looks like the culprit is the Xbox Ethernet plug. I was able to take my Xbox into my sons room and plug it into his Ethernet network cable, still would not connect. I took his Xbox and plugged it into my Ethernet network
    cable in the living room and his Xbox worked just fine off my cable. So to me this rules out any modem issue or modem issue.

    Looks like I will be trying to see what the cost to repair my Xbox or replace it. Thanks for the quick responses.
  4. choppyseize Win User

    Xbox 1 network works on wireless but not wired setup

    You may want to try clearing the MAC address. To do that just go to your network settings, click advanced network settings, alternate MAC address, select clear, then reset. Your console will restart at that point.
  5. SatanicoDrCadillac Win User

    Xbox 1 network works on wireless but not wired setup

  6. PalmettoBling Win User

    Xbox 1 network works on wireless but not wired setup

    Not a problem, the best place to check is
    Microsoft Device Support page.
    They'll provide quotes to repair/replace if it's out of warranty, and if it's in warranty, you can simply start that process form there. I've had to send a 360 or two through that process and have not had an issue, and the
    rates are not bad out of warranty. I've been lucky enough to not have any issues for the Xbox One.

    Best of luck!
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Xbox 1 network works on wireless but not wired setup

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