XBOX 1 won't power on

Discus and support XBOX 1 won't power on in XBoX on Consoles to solve the problem; My kids purchased an XBOX 1 in January 2018. In November 2018 we've observed that when we powered on the unit, it turns off within 5-6 seconds. The... Discussion in 'XBoX on Consoles' started by JeffreyShannon, Sep 4, 2019.

  1. XBOX 1 won't power on


    My kids purchased an XBOX 1 in January 2018. In November 2018 we've observed that when we powered on the unit, it turns off within 5-6 seconds. The kids didn't say anything about the XBOX not working until recently. We have tried resetting the unit and
    even had a local repair shop examine the unit. The shop concluded they couldn't repair it and that we should contact Microsoft. My kids saved up their own money to purchase the XBOX. They have purchased games, controllers and a headset that they can longer
    use. I would like Microsoft to provide a soution or provide a replacement unit.

    Please advise. Thank you.

    :)
     
    JeffreyShannon, Sep 4, 2019
    #1
  2. DanMen334 Win User

    XBOX 1 won't power on

    it's a shame, but you should know the status of the guarantee because if you still have it there will be no problem just ask for the guarantee either in the store where you bought it (reeating that you do it there first, so that you do not have to wait)
    since you request the guarantee ia in microsoft involves mailing the drive for them to repair or send a new one but it takes a few days, but remember that if you opened someone external the console that overrides the guarantee and while you can still send
    it for repation with microsoft this will charge you
  3. Chargersbride Win User

    XBOX 1 won't power on

  4. Miku Sakuya Win User

    XBOX 1 won't power on

    Based on what I hear it sounds like probably a faulty motherboard or power supply if it shuts off that fast but also thinking about it maybe it's over heated as well
  5. Internet Expert Win User

    Xbox won't power on

    Luckily, there is some surge protection built into the power adapter block with the internal fuse, so your console should be fine.

    However, the power supply is likely shot, so you'll need to get a replacement. The only way to get a replacement PSU is to contact Microsoft

    here
    (use phone or chat).

    Support Article: About the Xbox One Power Supply
  6. Logansbox3 Win User

    OG Xbox one won’t turn on

    My xbox one original won't power on need to have it serviced went through reset steps still won't power on
Thema:

XBOX 1 won't power on

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