Xbox 1 X crashed again...

Discus and support Xbox 1 X crashed again... in XBoX on Consoles to solve the problem; I started a thread on April 11th about the same thing and I did the recommended changes, but it is still happening. What can we do now?... Discussion in 'XBoX on Consoles' started by DanielTrader, Apr 16, 2019.

  1. DanielTrader
    DanielTrader Guest

    Xbox 1 X crashed again...


    I started a thread on April 11th about the same thing and I did the recommended changes, but it is still happening.

    What can we do now?

    :)
     
    DanielTrader, Apr 16, 2019
    #1
  2. XBF Diego M Win User

    Xbox 1 X crashed again...

    Hi Daniel,

    I read over your original
    thread
    where you say the issue was resolved and you mention that the only game causing your Xbox to shut down was Destiny 2 so I don't believe your console's hardware or software is the issue, but rather a corrupted Destiny 2 file overloading the console's
    OS and triggering it to power off.

    I recommend trying some of the things that fixed the issue before. Go ahead and try out a

    soft factory reset
    . Make sure to select "keep my games & apps" and have your account login information plus your WIFI password ready if you connect wireless because you will need to re-add the account and re-connect to
    your network.

    Then, immediately re-install the game and after re-installation, let your data sync from the cloud, and let us know if the console shuts down due to the overheating message.
  3. DanielTrader Win User

    Xbox 1 X crashed again...

    Warranty expired in February, as mentioned before.
  4. Josh With Dosh Win User

    Xbox 1 X crashed again...

  5. DanielTrader Win User

    Xbox 1 X crashed again...

    The warranty expired as of February 2019, so unfortunately it seems like something I either have to pay for or I don't know.
  6. DapperCrane Win User

    Xbox 1 X crashed again...

    Send it in while it's still under warranty. You will be without it for a few days but it's better than ending up with a brick.
Thema:

Xbox 1 X crashed again...

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