Xbox 360 Payment glitches and issues

Discus and support Xbox 360 Payment glitches and issues in XBoX Games and Apps to solve the problem; Okay so I bought live it did a double glitch and charge me twice on the xbox live. After that I canceled the auto renew payment option and now it just... Discussion in 'XBoX Games and Apps' started by RainbowDash2101, Apr 4, 2014.

  1. Xbox 360 Payment glitches and issues


    Okay so I bought live it did a double glitch and charge me twice on the xbox live. After that I canceled the auto renew payment option and now it just won't let me buy any live with my card. But I can still buy like dlcs,games and stuff i just can't buy
    any more xbox live is there a reason to this?

    :)
     
    RainbowDash2101, Apr 4, 2014
    #1
  2. NozPot
    NozPot Guest
    My Account

    I keep receiving xbox glitch errors when attempting to access my account on my phone, laptop and xbox 360. I cant update payment on LIVE and i get the message my account has been suspended, but it won't even let me update payment details.
     
    NozPot, Apr 4, 2014
    #2
  3. SacredSounds
    SacredSounds Guest
    Won't let me renew my membership on dashboard or on website

    i'm trying to renew my membership on the xbox website and on the xbox dashboard and it either says can't retrieve payment options (on the xbox 360) or there is a glitch on the site (on the website). i've already removed my payment options and then re-added
    my payment options to my account. Please help.
     
    SacredSounds, Apr 4, 2014
    #3
  4. Smwutches
    Smwutches Guest

    Xbox 360 Payment glitches and issues

    Since this is a billing issue you would need to contact support directly to speak to billing department so they can help you sort it out. 1-800-4my-xbox if you're in the US/Canada or
    support.xbox.com/contact-us
     
    Smwutches, Apr 4, 2014
    #4
  5. Smwutches Win User

    Xbox 360 Payment glitches and issues

    Since this is a billing issue you would need to contact support directly to speak to billing department so they can help you sort it out. 1-800-4my-xbox if you're in the US/Canada or
    support.xbox.com/contact-us
  6. FuzzLiteBeard Win User

    Can no longer buy ANY backward compatible games on Xbox One or the web

    I have bought many Xbox 360 and original Xbox games either from my Xbox One or through xbox.com. Now all of a sudden, I get "No payment on file". When I click on change payment I get another error saying oops, you found a glitch. I am still waiting
    for support to reach back out to me but so far, they have not been helpful. Anyone have the same issue and found a resolution? Support mentioned using a Xbox 360 but I don't have one.
    You said you clicked on "change payment", can you instead try and add another payment option such as paypal or another credit card?

    https://account.microsoft.com/billing/payments/?ref=sfcBillingPayment
  7. Subvortices Win User

    Purchasing Xbox Backwards Compatible games

    What's weird is that on my Microsoft account I do have my payment information on there, but when I go to the 360 marketplace website to get Battlefront, it says I have no payment method on the purchase screen. When I click on "Add payment method" on the
    purchase screen it takes me to a page that gives me error saying "There's a glitch on our side" and won't let me add my payment credentials.

    So I'm just stuck here not being able to get Xbox classic or 360 games now because of this glitch, and the only solution I've found while searching is to buy an Xbox 360 and put in your payment credentials just to allow myself to play backwards compatible
    games on my Xbox One. It's ridiculous, and now I'm likely gonna miss out on getting Battlefront for free, or any future backwards compatible game.
  8. Obsessive Power Win User

    GWG Hitman Blood Money won't download to Xbox One

    Quite often that payment option must be added on an Xbox 360, even adding a payment option on your Xbox One or PC will not in most cases allow you to download Xbox 360 games on your Xbox One.
    That's not quite true. I no longer own an Xbox 360, and I recently changed my payment details on my account. I can still redeem free GwG Xbox 360 games, either via my Xbox One or PC, no problem.

    What is true, is that a payment method is a mandatory requirement if you try to obtain such games with an Xbox One or a PC.

    If you have an Xbox 360 however, no payment option is required to redeem these games via that console. I don't know why this is the case, my best guess is that it's a left over glitch or unfortunate quirk of Microsoft switching from MS points to a currency
    based system.
  9. NaZoooom Win User

    Unable to acquire the Games with Gold game: LEGO Star Wars II: The Original Trilogy

    Hi GrinningGecko7,

    I have experienced this before and what you need to do is add a payment method to the Xbox Games Store and what will happen is that it gets processed as a £0.00 transaction.

    This seems to happen with Games with Gold Xbox 360 games when there is no payment on the account. I don’t think it is a glitch, just a marketplace quirk :)

    Hope this helps :)
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Xbox 360 Payment glitches and issues

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