Xbox account hacked, Microsoft have refunded the games that were purchased fraudulently but...

Discus and support Xbox account hacked, Microsoft have refunded the games that were purchased fraudulently but... in XBoX Accessibility to solve the problem; Someone stole £220 out of my bank by ordering games & gift cards. They gifted them to another account. Microsoft have only refunded £120 which... Discussion in 'XBoX Accessibility' started by Kpuck, Jun 14, 2019.

  1. Kpuck
    Kpuck Guest

    Xbox account hacked, Microsoft have refunded the games that were purchased fraudulently but...


    Someone stole £220 out of my bank by ordering games & gift cards. They gifted them to another account. Microsoft have only refunded £120 which purchased games but not the £100 they spent on gift cards. What can I do? Everytime I contact Microsoft they
    just send automated replies that gift cards are not eligible for refund but I never made the purchases. I am a single parent and cannot afford to lose that amount of money.

    :)
     
    Kpuck, Jun 14, 2019
    #1
  2. Spazpol Win User

    xbox hacked

    my xbox one was hacked,a few weeks back, and 50 gb stolen from my internet allowance... cost me money.. and too top that off the xbox just came on by itself.. not me.. !!!!…

    what gives theses **** the right too hack into your machine.. and now remotely control it,..

    where is my protection?

    peter
    If someone is on your network with a profile authorized on the console the xbox app will allow for remote streaming. However the account would have to be already on the console and the connecting device on the same network. Are you living on a school
    campus or similar?

    If you were hacked and fraudulent charges made against your account, you should contact microsoft support if the charges were made with pre paid funds, or with the bank that's card was used to make fraudulent purchases.
  3. bettyburke Win User

    Microsoft Xbox multiple charges.

    I contacted my bank after Microsoft would not refund the multiple charges. It is not the bank. They wouldn't charge that many times. They are opening a case to see about refunding the fraudulent charges and consider it fraud. They will start an investigation.
    Microsoft said that the account for Xbox had not been hacked, so it is a problem with Microsoft Xbox. All I get is a standard reply which says that I have reached the maximum amount of refunds for the year. Wonder how many other people have been scammed
    like this. Maybe the police should get involved since it appears to be fraud.
  4. Venomous Win User

    Gold Family Pack for retail?

    I never said they were XBOX Live transactions. They were for purchases from Microsoft made online. The first time it happened I applied for a card only to use with XBOX Live. Two years later fraudulent charges started. The second time I used a credit card
    I had for over 10 years without a problem. One year later the fraudulent charges started. The first card only had 1 charge for Microsoft Purchases of over $1000. The second card had one charge for over $1200 to Microsoft and then 6 days later a charge for
    another online retailer. I have four credit cards that I have had for over 10 years. I have never had any fraudulent charges on any of them. Do you think it is a coincidence that the only two credit cards linked to an XBOX live account ended up with fraudulent
    charges? Is it also a coincidence the both cards had large Microsoft online transactions? How about when I call support about my account and they never confirm or deny that someone got my credit card info when I ask.them. Nothing is impossible, I think the
    hacking community has proven that over and over.
  5. YoUnG GrAvY 118 Win User

    Unauthorised Purchases on my XBOX Account

    No it wasn't my son the games are not on his console that the purchases were made against so I can be assured that they were fraudulent. My Bank says quite simply I voluntarily put a card on my account therefore its not considered as fraudulent. Its bonkers!
    Some of the purchases were made when we were away. No one has access to his machine and they are taught about the issues of security.

    I can see that I will just simply cancel the XBOX account and get a play station
  6. ChromeVanadium1 Win User

    Games Removed Due to PayPal Dispute

    You should work for Microsoft support...Microsoft's system should be able to tell the difference between a partial refund and a chargeback. I did not report the charge as fraudulent, I requested a partial refund due to incorrectly charged tax and was refunded
    $2.70, not the entire purchase price.
Thema:

Xbox account hacked, Microsoft have refunded the games that were purchased fraudulently but...

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