XBox account reset itself

Discus and support XBox account reset itself in XBoX Games and Apps to solve the problem; My XBox account was locked and reset all settings this morning, including creating a new random gamertag for my son's account. It said there was a... Discussion in 'XBoX Games and Apps' started by VIRGINIA_1234, Jun 1, 2020.

  1. XBox account reset itself


    My XBox account was locked and reset all settings this morning, including creating a new random gamertag for my son's account. It said there was a "problem with the account," and when I logged in to the account, all the settings and gamertag had been changed.
    (He plays Minecraft PE on an iPad.)

    He has lost all friends connections in Minecraft and when I tried to change the gamertag back to the original one, it added #299 to it and is now showing the original plus that number. When I tried again to use just the first version, it says I "already
    own it," but it is not displaying like that in the system. The privacy is now locked down where he can't add friends and the system won't let me change that setting to make it allowable. It's like my whole account was hijacked and now I can't reset anything.
    HELP!

    :)
     
    VIRGINIA_1234, Jun 1, 2020
    #1
  2. alexroboticyt Win User

    XBox account reset itself

    Hi there,

    If it was locked, I would recommend reaching out to MCS Support. This can be signs of the account being compromised.

    Thanks!
  3. steeledwand7664 Win User

    XBox account reset itself

    Are you sure you were signing in with the same email address that was used with the original gamertag?

    It sounds like you had entered in a completely different email address that was not attached to an xbox profile and it created a new xbox profile for that email address and when you went to change the gamertag for that profile to the one that was attached
    to the other account it added those numbers after it because it was already taken by that other account.

    Like the others have said you can contact xbox support at support.xbox.com/contact-us and give them the gamertag and if they can verify ownership of the account they can give you the email address associated with that gamertag.
  4. alexroboticyt Win User

    XBox account reset itself

    Hey, please do not pick up questions that you don't know how to solve. Try to help and then direct to MCS Support.

    Thanks!
  5. Fix My Rank Win User

    XBox account reset itself

  6. オルソン フィ Win User

    Can't complete install of The Outer Worlds game

    Try reset settings in xbox itself. Will delete your account but not games.
    I did reset it via apps and features dont know if there is a reset in the app itself havent found one.
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XBox account reset itself

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