Xbox account

Hi there,

I'm afraid that it sounds like you currently have two accounts, one offline on the xbox 360 and one Xbox Live account on the Xbox One.

There is an option to promote your offline xbox 360 account to an Xbox Live Account, but this will require a new Microsoft Account (email address), but the next issue would be that it is Not possible to merge multiple accounts into one Xbox Live Account.

So basically there are two options, continue with the current Xbox Live Account that you have on the Xbox One, or to promote the 360 account to an Xbox Live Account and download that to the Xbox One and continue with that one.

Hi Ty,

If you still have access to an Xbox you could associate your old gamer tag with the new Microsoft account, if you wish, by following this guide. It will be a bit tricky but does work.

Switch a Gamertag to another Microsoft Account

As you already have a gamertag linked to both IDs you will need to perform a few extra steps as explained in the article.

Its not exactly what you want by having two different accounts, but I believe it will make it simpler to have the one account for all.

I look forward to reading you thoughts on this solution.

I went to do this, but my son already has a Microsoft account using his email address. How do I do this?

if you sign into your Microsoft account online you can sign in and set up a secondary alias (sons email) then make that email the primary email address. you will be able to keep your email address.

Hello Guardiola1980,

Thank you for posting on Xbox Forums. In regards to this issue/question of wanting to transfer the Xbox account from one email address to another, does your email that is currently connected to the Xbox account have the domain of either @hotmail or @outlook?
If yes to either one, then it won't be possible to remove the email address associated with the Xbox profile as that would delete the email address permanently.

If it ends with any other domain name such as @gmail, @yahoo, etc., then you should be able to add a new email to the associated account and then remove your email address thus disassociating your email address from the Xbox Account. For more information
on how to do this please view this support article for Changing your Email Address.

You don't necessarily have to remove your email from the account you can just make your son's email the primary for the account and have your email address as a secondary email just in case.

If you have any other questions please feel free to reply back letting us know. Thank you again for posting on Xbox Forums.