Xbox app can't install paid games on ARM devices

Discus and support Xbox app can't install paid games on ARM devices in XBoX Games and Apps to solve the problem; I can't for the life of me find how to open a support ticket directly with Microsoft - the website just keeps sending me around in circles, so this is... Discussion in 'XBoX Games and Apps' started by brandyballoon, May 2, 2022.

  1. Xbox app can't install paid games on ARM devices


    I can't for the life of me find how to open a support ticket directly with Microsoft - the website just keeps sending me around in circles, so this is my best bet for now I guess :-/

    There seems to be an ongoing problem where the Xbox app fails to install paid content on ARM machines. Please refer to this:

    https://kb.parallels.com/en/125640

    That article is titled "Playing Windows games via built-in Xbox app in Parallels Desktop", however it turns out that the problem can be reproduced with Windows 11 running natively on ARM Surface devices, which suggests the problem is related to the machine architecture, and that the VM is a red herring.

    Anyone know a solution to this? It's very frustrating that I can't install games that I've paid for.

    [edit] It might be specifically a Game Pass issue, if that helps at all.

    :)
     
    brandyballoon, May 2, 2022
    #1
  2. Ricardo Lechuga Win User

    Xbox app can't install paid games on ARM devices

    You can't install games on Windows currently without using the Xbox app
  3. brandyballoon Win User

    Xbox app can't install paid games on ARM devices

    OK I had a look at that, thanks. It was mentioned that Game Pass itself is not compatible with ARM. The problem with that is that the Windows Store directs the user to the Xbox app for the download, and then the download fails. This seems to be unrelated to whether or not the particular game in question will or will not work.

    So I guess the question is... How can I install the game *without* using the Xbox app?

    Thanks.
  4. brandyballoon Win User

    Xbox app can't install paid games on ARM devices

  5. Obsessive Power Win User

    Xbox app can't install paid games on ARM devices

    It sounds like perhaps a logical incompatibility based on the assumption that I'm on a Surface (as opposed to a fully fledged ARM based PC), when it may not be incompatible at all :(
    Don't you mean "fully fledged PC" rather than ARM based? As no matter what ARM based machine you had, the fact would still remain that the machine would still be ARM based rather than X86/64 and you'd still have the compatibility problems.

    Even the high end Surface X86/64 machines are still not suited to PC games.
  6. Ricardo Lechuga Win User

    Xbox app can't install paid games on ARM devices

    As I mentioned, is a compatibility issue with the device compatibility, you will see compatible devices on the site before purchase

    The ones you will be able to play should be the ones compatible with surface

    [​IMG]
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Xbox app can't install paid games on ARM devices

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