Xbox app can’t view or send messages

Discus and support Xbox app can’t view or send messages in XBoX Games and Apps to solve the problem; Hiya, I can’t view or send messages on the xbox app . Everytime i go into messages it says ‘ Live updates not available . Pull down to refresh ‘ . Been... Discussion in 'XBoX Games and Apps' started by Milady Curtsey, Sep 9, 2019.

  1. Xbox app can’t view or send messages


    Hiya, I can’t view or send messages on the xbox app . Everytime i go into messages it says ‘ Live updates not available . Pull down to refresh ‘ . Been like it for 2 weeks now , it just sits at that screen. I have done everything suggested , signed in
    and out , uninstall and reinstall , app is up to date and not on the beta, eveyththing else works on the app.

    :)
     
    Milady Curtsey, Sep 9, 2019
    #1
  2. XBF Diego M Win User

    Xbox app can’t view or send messages

    Hi Milady Curtsey,

    The issue is due to the mobile app trying to load old chat threads which it was not designed to do, while messages everywhere else will load the old legacy threads without issue. The solution would be to delete old Xbox Live message threads either
    directly from an Xbox One console, or on the Xbox Live website (https://account.xbox.com/en-US/Social).

    Once you clear up old message threads, clear the cache on your mobile device and try loading up your messages again on the Xbox mobile app. You can follow this

    thread
    for the quickest way on how to delete old threads on an Xbox One console.

    I hope this helps!
  3. napalm 31337 Win User

    Xbox app can’t view or send messages

    The not working app is the "Companion console Xbox" ?
  4. Milady Curtsey Win User

    Xbox app can’t view or send messages

    Hiya Diego ,

    I will delete it all and let you know if it works.

    Thankyou for your help

    😊😊
  5. Milady Curtsey Win User

    Xbox app can’t view or send messages

    Thought it was unwise to use beta app as it is unstable, this app i am on was fine until a few weeks ago ,everything else works fine ,except for messages
  6. Milady Curtsey Win User

    Xbox app can’t view or send messages

    I posted a pic if app above ^^^
Thema:

Xbox app can’t view or send messages

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