Xbox app chat started cutting in and out

Discus and support Xbox app chat started cutting in and out in XBoX on Mobile to solve the problem; Hi Recently ive been using the xbox app for apple devices to chat with my friends while i wait for my controller replacement, it has started to... Discussion in 'XBoX on Mobile' started by PizzaMan585, Jan 6, 2020.

  1. PizzaMan585
    PizzaMan585 Guest

    Xbox app chat started cutting in and out


    Hi

    Recently ive been using the xbox app for apple devices to chat with my friends while i wait for my controller replacement, it has started to present issues with recieving my friends voices, ive confirmed that my voice has no troubles getting to them. Ive
    also tested my internet when it occurs which every thing seems fine nothing out of the normal, what is different with my xbox to my ipad is my ipad has no Port forwarding and of course has wireless connection (ps im 2 metres away form the router, so there
    shouldn't be any problems with that)

    it seems to occur at very random intervals, i can sometimes hear a quiet click when someone is talking and i cannot hear their voice, weirdly enough i can see their profile pic expand when their talking just like normal yet their voice cannot be heard

    should i try some port forwarding?

    Is anyone else having this issue?

    If any clarification is needed please ask

    :)
     
    PizzaMan585, Jan 6, 2020
    #1
  2. Bacardi Bocaj Win User

    Xbox app chat started cutting in and out

    I am having the exact same problem and nobody seems to be able to help me with it. Even tried contacting their customer support lines. They claimed it was a wifi issue, when it clearly is not as the same thing happens whether I’m off the wifi using my data
    or on the wifi. And i usually have good wifi.

    I am under the assumption it is a bug that arrived with the latest update to the app, because ever since i downloaded that update (because before the update the app would randomly crash) it has been happening, and has not happened to me ever in the time
    before the update.

    If you get yours fixed, please message me on xbox, my gamertag is and let me know how you did it. I currently have no working mic and this bug is making it incredibly hard to enjoy gaming for me
  3. PizzaMan585 Win User

    Xbox app chat started cutting in and out

    Yes the update in early December caused it to occur more frequently, fortunatly for me i now have my controller back and can now use normal xbox chat, so i unfortunatly will not know when it is fixed
  4. PizzaMan585 Win User

    Xbox app chat started cutting in and out

    I did try that it didn't seem to change anything, i might as well try again, just incase i had a bad install
  5. Crush The W0rld Win User

    Xbox app chat started cutting in and out

    I had this issue for a bit but i went away after i uninstalled and reinstalled the app try that could work for you and if it doesnt sorry i couldnt help.
  6. Miss Kleo Win User

    Party chat randomly cuts out

    Hey there Immortal Muff1n! Sorry to hear you've been having communication issues. Let's see what we can figure out! First, can you tell us what router and modem, make and model you're using? Can you tell us what headset you're using? Have you tried all the
    steps listed in our sticky on how to
    Troubleshoot communicating with other players
    ? Let us know and we'll work from there. :)
Thema:

Xbox app chat started cutting in and out

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