Xbox app crashes upon startup

Discus and support Xbox app crashes upon startup in XBoX on Mobile to solve the problem; So like the title says, my xbox app crashes upon startup on my iPhone XR running iOS 13. It has only been crashing ever since i updated to iOS 13. If i... Discussion in 'XBoX on Mobile' started by iXR3pT0G0Dzz, Aug 9, 2019.

  1. iXR3pT0G0Dzz
    iXR3pT0G0Dzz Guest

    Xbox app crashes upon startup


    So like the title says, my xbox app crashes upon startup on my iPhone XR running iOS 13. It has only been crashing ever since i updated to iOS 13. If i want to use the xbox app, i have to delete it, reinstall it, and by this point it works fine, sign
    in and leave the app open. If the app closes at all, it will just go back to crashing. I have tried reinstalling the app and resetting my phone but none of those work.

    :)
     
    iXR3pT0G0Dzz, Aug 9, 2019
    #1
  2. Sidney Crosby Win User

    Xbox app crashes upon startup

    You may need to update app or your firmware
  3. XBF Brad A Win User

    Xbox app crashes upon startup

    Hello XR3,

    Thanks for coming to the forums with your issue. If the IOS 13 is new, there may be compatibility issues with the Xbox app. We recommend to wait it out see if there is a patch in next few days either from apple or for Xbox app. Can try uninstall the app,
    restart your phone completely, once it back on then reinstall the app.

    Thanks,

    Brad
  4. bromanzier Win User

    Latest Xbox App Update Problems (Crashing)

    I can't even make it to the friends list...

    My Xbox app, Xbox beta, and Smart Glass apps are crashing immediately upon launch, I see the green loading screen for a fraction of a second then crash. Very frustrating.
  5. DANDIRTCHEAP Win User

    Xbox App

    Having the same issue myself.

    Xbox app on iOS 12.2 (iPhone XS), crashes upon the Microsoft account login screen. Have submitted the crash report, so fingers crossed..!
  6. Misses Quinzel Win User

    iOS Smartglass will not open anymore

    Hey there, saxman!

    We are indeed aware of a situation with the iOS version of the Xbox App crashing upon opening it. We’ve fixed a number of startup crashes based on data that has come back from the community, but we’re having trouble nailing down the specific conditions that
    are causing the issues that you’re seeing. We’re hoping you can provide a bit more data and try a few experiments for us in order to help us narrow down and fix the issue that is affecting you.



    1. When you say crashing on startup, are you seeing any user interface before the app crashes? If so, what screen are you seeing right before it crashes?
    2. Upon uninstalling and reinstalling the Xbox App, which of the following is happening:
      1. Does it give you an option to sign in, and you can type in your account information before it crashes?
      2. Does it go straight to the signing-in screen (a green screen with a spinner on the bottom) as if it knows your account information, and then crashes?
    3. Are you not getting any user experiences before it crashes?
    4. If you are able to sign in before crashing (option (a) in the list above), can you please try creating a new dummy account and sign in using that account to see if it still crashes? We need to determine whether this is a condition specific to your device
      or whether it is specific to your account before we can proceed further.
    5. Are you willing to let us pass your account information along to the investigating team so that we can ensure there are no account-side issues?


    Thanks for helping us continue to investigate the startup issues you’re seeing – we recognize it’s frustrating and we’d like to get this figured out as quickly as we can.

    --------------------------------------



    Xbox Forums Staff



    Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox Insider
    Program Forums
    for help with Xbox Insider Program troubleshooting.
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Xbox app crashes upon startup

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