Xbox app has me signed in as some random gamertag

Discus and support Xbox app has me signed in as some random gamertag in XBoX Accessibility to solve the problem; I have recently purchased a new laptop and although signed in on Microsoft with my gamertag etc when I tried to log in to the xbox app and hit sign in... Discussion in 'XBoX Accessibility' started by WARCHILD1975, May 29, 2022.

  1. WARCHILD1975
    WARCHILD1975 Guest

    Xbox app has me signed in as some random gamertag


    I have recently purchased a new laptop and although signed in on Microsoft with my gamertag etc when I tried to log in to the xbox app and hit sign in it signed me in as some random gamertag I don't recongnise. I haven't been hacked it just seems like a generic gamertag I may have been given years ago. I feel like it is a log in issue somewhere but even signing out and back in just leads to the same gamertag being signed in. I cant use it as no games or anything is associated with that gamertag.

    Cant access live chat with Microsoft either.

    :)
     
    WARCHILD1975, May 29, 2022
    #1
  2. JosefLBohorquez Win User

    Xbox app has me signed in as some random gamertag

    That's odd
    Could you try create a new local user on your a PC and then try on that new account to see how it goes?
  3. JosefLBohorquez Win User

    Xbox app has me signed in as some random gamertag

    Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.
    I'm an Independent Advisor and a Microsoft Xbox user like you.

    Hope you're doing great today mate

    Please try sign out from your Microsoft account everywhere

    Then try this:

    Open Settings, click Update and Security and then Windows Update;

    Click Check for Updates;

    Click the Download and Install Now option, if available;

    Also, check the Microsoft Store for any updates on the Xbox apps and its services.

    Then do this:

    Go to windows settings > apps > search for gaming services app > click on it and select advanced options.

    After that, click repair and then restore.

    Then do the same for the Xbox app:

    Go to windows settings > apps > search for Xbox app > click on it and select advanced options.

    After that, click repair and then restore, open the app and try again.

    Finally do this:
    Step 1: Open the Run window by pressing Windows + R key.

    Step 2: Input WSReset.exe in the Run window and click OK.

    Step 3: Then a command prompt window will appear. After a few seconds, Windows Store will open. Generally speaking, you can install or update the apps. If not, try other methods.
  4. WARCHILD1975 Win User

    Xbox app has me signed in as some random gamertag

    Done all that, deleted the Xbox app and then reinstalled it. It has a switch accounts button which when I click it says "Not you, I'll look around but doesn't come up with any other accounts even though Im logged into the right account on Microsoft. |So annoying
  5. SleepyWheat7 Win User

    Wrong gamertag for my Microsoft Account...

    Hey, I have the same problem. When i sign in using my microsoft account on xbox.com it just shows a completely random gamertag that's not mine. But, i can't sign with my gamertag on my xbox as it asks me for my microsoft account, which is somehow attached
    to some other random tag!
  6. OG Gamer Win User

    Old gamertag showing on Xbox app

    Hi, for some reason my old gamertag is showing on the xbox app, yet I changed my gamertag ages ago. Is there any reason why my old gamertag is showing on the xbox app rather than my new gamertag?
    Try signing out and then signing back in.
Thema:

Xbox app has me signed in as some random gamertag

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