Xbox Beta App Installer freezing when trying to install/Microsoft store freezing when...

Discus and support Xbox Beta App Installer freezing when trying to install/Microsoft store freezing when... in XBoX on Windows to solve the problem; Hello, I recently bought Xbox Game Pass and I have been playing multiple games (Sea of Thieves, ASTRONEER, Doom Eternal, Forza Horizon 4, No Man's... Discussion in 'XBoX on Windows' started by Shadowbane_, Jan 21, 2021.

  1. Shadowbane_
    Shadowbane_ Guest

    Xbox Beta App Installer freezing when trying to install/Microsoft store freezing when...


    Hello,

    I recently bought Xbox Game Pass and I have been playing multiple games (Sea of Thieves, ASTRONEER, Doom Eternal, Forza Horizon 4, No Man's Sky.) Today, ASTRONEER had updated to version 1.18. Wanting to play it, I tried opening the Xbox app, which brought me
    to the usual black screen with the Xbox logo. Then after about 15 seconds, it would just turn to a black screen. As a possible solution, I tried to reinstall the app using the Apps and Features in settings to see if that helped. It did not, as this is when
    the issue started occurring. The first time I ran the installer, I read the terms, checked the box, and clicked install. At that point, the installer froze and when I clicked off I was unable to alt+tab back to it. I tried closing the installer, which caused
    it to read "Are you sure you want to quit?" I obviously clicked yes, as I was trying to close it. In doing so, the installer removed the pop-up and showed only the "Making things awesome" screen but blurred. After, I force closed it using Task Manager. Trying
    again, I tried downloading the latest version and ran it with admin. The games were still playable, but I was unable to update ASTRONEER. As an alternative, I tried installing it with Microsoft Store. Doing this, I went to the game's page and saw no "update"
    button. I tried going to my library in the app, then downloads, then the "Get Updates" button. This caused MS Store to freeze, requiring me to close and reopen it. After, I tried uninstalling ASTRONEER using settings again. I went to the games page afterwards
    to reinstall, but when I click the Install button, the whole store freezes, requiring another close and reopen.

    I have tried:

    Restarting my computer,

    Updating Windows,

    Fully uninstalling Xbox Beta,

    Running wsreset.exe,

    reinstalling WS Store,

    and restarting the Xbox App's properties in the Device Manager.

    I have also tried running the Windows Store Apps Troubleshooter, and it returned with "Hanging or crashing apps - Not fixed"

    I am running Windows 10 Home version 20H2, build 19042.746 on a HP Pavilion Gaming Laptop 15.

    A solution would be highly appreciated.

    Thanks.

    :)
     
    Shadowbane_, Jan 21, 2021
    #1
  2. Calvarius7 Win User

    Xbox pass for windows/games won't install

    Problem solved if anyone else has this issue!

    I just uninstalled the XBOX BETA APP and reinstalled. Everything I was reading was telling me to do this using powershell and doing it with the xbox gaming service. It was the beta app that was causing the problem. After the uninstall, the installer can
    freeze and you just need to reboot and it should work.
    Have the exact same problems, but now I can't reinstall the app because it freeze every time. Reboot doesn't help, tried with a new image of the installer, doesn't help, just freezing every time.

    Also I can't download via Microsoft Store, the store crashes when I try to install a game-pass game. Srsly Microsoft.. what the fu** ?
  3. XBF Leo G Win User

    Xbox Game Pass PC

    Hello ShadowQE,

    Thank you for posting on the Xbox forums. We understand that the Microsoft Store application is crashing when you try to install a game. We recommend making sure that

    Windows 10 is up to date
    . Also, we suggest attempting to install a game from the Xbox Console Companion App or

    the Xbox (Beta) App
    . Be sure to let us know the results ShadowQE!
  4. luke6176 87 Win User

    Xbox game pass for pc permanently pausing

    I cancelled the install but when i click “install” on the microsoft store nothing happens. However when i interact with the download on the xbox beta app its fine.
  5. gass1811 Win User

    Green screen

    I uninstalled the Xbox (beta) application, but now I can not even download it, I can not get it from the Microsoft Store or the installer, it simply freezes the screen, and after a while it closes alone.
  6. gass1811 Win User

    Green screen

    I uninstalled the Xbox (beta) application, but now I can not even download it, I can not get it from the Microsoft Store or the installer, it simply freezes the screen, and after a while it closes alone.
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Xbox Beta App Installer freezing when trying to install/Microsoft store freezing when...

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