Xbox Beta - Unable to sign in after change of primary email

Discus and support Xbox Beta - Unable to sign in after change of primary email in XBoX on Windows to solve the problem; Yesterday I decided to change the primary mail address (After being annoyed for some time that they don't even support plus-aliased mail addresses),... Discussion in 'XBoX on Windows' started by Pit Nestle, May 23, 2020 at 9:32 PM.

  1. Pit Nestle
    Pit Nestle Guest

    Xbox Beta - Unable to sign in after change of primary email


    Yesterday I decided to change the primary mail address (After being annoyed for some time that they don't even support plus-aliased mail addresses), and had to find out that I was automatically logged out of the Xbox Beta client. After signing in,
    nothing changed.

    So I decided to look up the problem, and apparently, I was not the only one having it. Gladly some others already noticed that it stopped working the moment they changed their mail address. So after trying everything else (Reinstalling Xbox Beta
    App, using a different computer, reinstalling Xbox Identity Provider) without it working, as last resort I decided to switch back to my old mail address. I was instantly signed back in and everything was working as bad as it always does again.

    The thing is, the discussions I've seen regarding this problems have been posted about a year ago on the Microsoft community forum and have been reported back then. So how the heck is it not yet fixed? It can't be that hard to find that problem,
    especially since this is a quiet big problem. Some people might lose access to their domain and won't be able to use their old mail address anymore and don't have access to their account on Xbox. That is some quiet bad support imo...

    tl;dr: after changing primary mail address you can't sign in to Xbox app anymore, can only be solved by changing primary mail address back, problem has been reported more than a year ago and hasn't been solved.

    Has anyone who had the same problem found a solution?

    :)
     
  2. XBF Brad A Win User

    demande d'adresse email alias[Translation-aka email address request]

    Hello Jerem,

    Thanks for reaching out to the forums. We understand you are trying to change email. Unfortunately, you are unable to change an email that is the same domain. The two you are using are both Microsoft emails. Also an important note: If you change and remove
    a Microsoft email the email will then be deleted and unable to be used. So if you use the email for anything other than Microsoft/Xbox we recommend not removing or changing it. Here is guide for

    changing primary alias.


    Thanks,

    Brad
  3. WPAK Win User

    Merge two accounts?

    Hi there,

    you can't merge accounts itself or fully move the Xbox Live Account to a different Microsoft Account, but something that could work for you is changing the primary email address for the Microsoft Account.

    My assumption what steps might be required are:

    - Change the primary email on the New Unused Xbox Account account to something else (you might need a new MS account/email for that) so that the Wanted email address is no longer attached to a Microsoft Account.

    - Change the primary email on the Old Xbox account to the new wanted email address, so that that Wanted email address can be used to sign in to the Xbox main account.

    See this link for the full information on how to change the primary email address on a Microsoft Account

    https://support.xbox.com/my-account/microsoft-account/change-email-sign-in-for-microsoft-account

    Let us know the results
  4. WPAK Win User

    email account problem

    Hi there,

    Hoping I understand the issue correct, the following steps might be an option:

    These steps should allow you to switch around the primary email addresses connected to both accounts

    (this won't change any purchase/services linked to the MS account, only the primary email)

    in order to achieve that, it might be possible to use a 3rd (temporary) email address (Microsoft Account).

    Currently both email addresses have a MS and Xbox Live Account.

    If you change the primary email for the account with the email address you want to use on your MS account connected to Random GT account to that new 3rd email address, that should result in the Celts12085 email to be free and after that you should be able
    to change the primary email address connected to the Aragorn12085 account to Celts12085 email address.

    This link shows the steps on how to change the primary email address on a MS account:

    https://support.xbox.com/my-account/microsoft-account/change-email-sign-in-for-microsoft-account


    Keep in mind that None of these accounts should be logged in on any device while doing this, so not on Windows PC, Phone or console etc. The reason for that is, that if they are signed in at anything related to Windows (10) it could result in a new Xbox
    Live Account (with random GT) being generated.

    I hope the steps are clear and that I understood this correctly.
  5. DrifterX22 Win User

    Transferring sons Xbox gamertag from my Hotmail account to my Xbox .gmail account.

    There is a process to change the primary email on a Microsoft account.

    First add it as an alias do not make it primary. Make sure it works correctly to sign in. Promote that email to primary and again validate. Last remove the former primary address from the account.

    You can search on how to change primary email on MS account and should find a step by step guide.
  6. XBF Brad A Win User

    Can one switch email addresses ?

    Hello David,

    Thanks for bringing your question to the forums. Yes you are able to
    change your primary email
    on the account. Following that link provided, will explain how to change it.

    Basically, you will want to add another email you want to use, VERIFY
    that email. Then after it is verified you can make it your primary email.

    Thanks,

    Brad
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Xbox Beta - Unable to sign in after change of primary email

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