Xbox Beta: We are unable to sign you into Xbox live, a specified logon session does not exist

Discus and support Xbox Beta: We are unable to sign you into Xbox live, a specified logon session does not exist in XBoX on Windows to solve the problem; https://i.imgur.com/MqZDNW7.png https://i.imgur.com/ipjz6uR.png https://i.imgur.com/FO294sD.png Xbox accessories app See screenshots for the error... Discussion in 'XBoX on Windows' started by Urthor, Aug 14, 2019 at 7:15 AM.

  1. Urthor
    Urthor Guest

    Xbox Beta: We are unable to sign you into Xbox live, a specified logon session does not exist


    https://i.imgur.com/MqZDNW7.png

    https://i.imgur.com/ipjz6uR.png

    https://i.imgur.com/FO294sD.png Xbox accessories app

    See screenshots for the error messages

    Currently unable to logon to Xbox beta, which means I'm completely unable to remap the buttons for my Xbox Elite controller as logging into Xbox live is a prerequisite for changing the settings on that controller apparently as of the latest update.

    The second screen, which is my actual Xbox Live account and the fact I've reset the Xbox beta app several times, reinstalling the Xbox Identity Provider, leads me to think this isn't the actual Xbox Identity Provider because the identity is coming up fine,
    it's some bug involving the login session which is managed by Xbox beta and not the accessories program or the Windows operating system.

    I've already set the date/time to automatic so this is definitely not an issue of the PC date/time being out of sync with Xbox server.

    Is there any way to solve this issue? Or at least any way to edit my Xbox Elite's button preferences without logging into Xbox Live?

    :)
     
  2. XBF Leo G Win User

    Xbox Beta: We are unable to sign you into Xbox live, a specified logon session does not exist

    Hello Urthor,

    Thank you for posting on the Xbox forums. We understand that you are unable to log in to the Xbox (beta) App on your desktop. We recommend making sure that Windows 10 is up to date. Also, you can try performing a clean boot. We have
    a forum thread
    that contains several different issues and solutions for the Xbox (beta) App. This particular situation is also covered in the thread. We recommend trying out the solutions in this thread, and be sure to let us know the results!
  3. WPAK Win User

    Xbox Beta: We are unable to sign you into Xbox live, a specified logon session does not exist

    Hi there,

    to rule out a PC specific thing, can you try to see what happens if you login on the app via a difference device adn try to configure the Elite controller there?

    If you can on a different device, then it seems to be a device specific thing, if you can't then it might be an account or service related thing.

    Depending on the outcome it may be possible to advise additional steps to try and solve the issue
  4. Urthor Win User

    Xbox Beta: We are unable to sign you into Xbox live, a specified logon session does not exist

    Hey WPAK, excellent idea, I installed the Xbox beta and Xbox accessories on another laptop and logged in with the same account and it was fine.

    Apparently I just can't log into Xbox live beta on my desktop, which is annoying, but I can still edit my controller's settings on the laptop at least.
  5. TimingDragon700 Win User

    how do i fix this?

    when I sign into the Xbox app of my laptop, it keeps coming up with "we were unable to sign you into Xbox live.

    we can't sign you into Xbox live at the moment. try again in a while. if that doesn't work, we have a few ideas that might help fix the problem.

    0x83750007

    More info"

    I have tried the info that Xbox has given me but still does not work.
  6. TimingDragon700 Win User

    how do i fix this?

    when I sign into the Xbox app of my laptop, it keeps coming up with "we were unable to sign you into Xbox live.

    we can't sign you into Xbox live at the moment. try again in a while. if that doesn't work, we have a few ideas that might help fix the problem.

    0x83750007

    More info"

    I have tried the info that Xbox has given me but still does not work.
Thema:

Xbox Beta: We are unable to sign you into Xbox live, a specified logon session does not exist

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