Xbox billing stuck/locked

Discus and support Xbox billing stuck/locked in XBoX Sales and Promo to solve the problem; I haven't seen this problem elsewhere (i looked), but when i try putting in the zip it wont let me erase my old one (i moved states, still both in US)... Discussion in 'XBoX Sales and Promo' started by deriaux, Feb 14, 2019.

  1. deriaux
    deriaux Guest

    Xbox billing stuck/locked


    I haven't seen this problem elsewhere (i looked), but when i try putting in the zip it wont let me erase my old one (i moved states, still both in US) so region shouldn't be a problem??? Pressing the right bumper only leads me to the terms and conditions
    instead of to the right of the text which is annoying and makes me have to put all the info in again. Using emojis/random text and spamming them until the blinking | thing automatically goes to the right so i can erase the old info and put in new info works
    on the other ones but not this last needed info which is frustrating so i can't renew my gold without getting a physical card everytime my gold runs out :/ has this happened before?

    :)
     
    deriaux, Feb 14, 2019
    #1
  2. XBF Nestor S Win User

    Xbox billing stuck/locked

    Hey there deriaux thanks for taking the time to bring this issue to us!

    We apologize for the inconvenience this has caused but rest assured we are here to help, in this matter the best course of action would be to
    Request a Callback from one of our Xbox Billing Specialists
    since they are the best equipped, tool wise, to handle this type of issues. Also, they would be able to correct this once and for all. Give it a shot and let us know how it goes!
  3. steeledwand7664 Win User

    Xbox billing stuck/locked

    I am assuming since you talked about the controller buttons that you were trying this on the Xbox console.

    Try signing into your account at account.microsoft.com and going into your billing information and changing the address.
  4. ngocphi Win User

    Penalized for spending too much money!! FIX THIS!!

    Creditcard fraud lock is thru your credit card department fraud division

    Not thru the general banking

    Talk to a Xbox billing supervisor or tier 2 support. For billing locks
  5. ngocphi Win User

    UA going on over 4 months still no resolution

    that just means you got a billing lock

    just update your payment info (they lock it duriung the fraud proccess)



    just reenter it or call support and ask billing to remove the billing lock
  6. ngocphi Win User

    Microsoft can unilaterally remove purchasing from your Live Account permanently without your permission!

    Account billing locks only apply to the service that initiated the lock

    Unless it was your card that issued the lock then they would have a choice of one lock out till you call or your card gets completely locked till you call the card provider from the email it I'd xbox billing lock which takes awhile to fix

    as it has to go higher then customer support
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Xbox billing stuck/locked

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