Xbox billing

Discus and support Xbox billing in XBoX on Consoles to solve the problem; So I pay for my Xbox game pass off my card, I do owe money for this months cycle if I buy a card for game pass will it transfer over or do I need to... Discussion in 'XBoX on Consoles' started by VolatileJc18, Jul 31, 2019.

  1. VolatileJc18
    VolatileJc18 Guest

    Xbox billing


    So I pay for my Xbox game pass off my card, I do owe money for this months cycle if I buy a card for game pass will it transfer over or do I need to pay from my card then cancel the auto renew

    :)
     
    VolatileJc18, Jul 31, 2019
    #1
  2. XBF Erick C Win User

    Xbox Billing

    Hey there Toaster!

    Go ahead and follow this
    Contact Us Link and let us know if it allows you to submit the callback request.

    I hope it helps!

  3. SatanicToaster8 Win User

    Xbox Billing

    The best way to reach Live Support would be here: https://support.xbox.com/contact-us#0

    It's going to ask if you want help from the virtual agent select
    no thanks,pick the category (Games)and just pick a contact method
    (request a call from support or Chat is faster).

    Let us know if it does give you the option to request a callback or chat with an agent.
    Still not available. Should I provide a screenshot?
  4. SatanicToaster9 Win User

    Xbox Billing

    You will need to get in touch with
    customer support
    make sure that the region is correct, and that you are signed in with the affected account.

    Then follow these steps.

    1. "Step 1: Choose a catagory" select "Billing"

    2. "Step 2: Our virtual agent is here to help" click "No thanks..." (this will mean you don't have to deal with the virtual agent)

    3. "Step 2: Pick a topic" select "Pay your balance for a past due or suspended Xbox subscription"

    4. don't do "Step 3" since you believe you have already paid your past due balance, instead skip to "Step 4: Contact us" and choose your contact method.

    Hopefully that will help you out.
    The only option under "contact us" is a direction to the community form, which I (clearly) already posted on. How can I just easily contact a human support agent to talk to? I tried calling their support number, which was just an automated voice message
    referring me back to the customer support link. Again, under "contact us," the only place to go is the forums. Should I try through the virtual agent again?
  5. Smwutches Win User

    Xbox Billing

  6. VolatileJc18 Win User

    Xbox billing

    Thank you I wasn't sure, did have a feeling of have to do that first
Thema:

Xbox billing

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