Xbox Can't Find Uninstalled Game

Discus and support Xbox Can't Find Uninstalled Game in XBoX Games and Apps to solve the problem; I've recently purchased Red Dead Redemption 2: Story Mode from the Microsoft Store. I was receiving an error message stating "the person who bought... Discussion in 'XBoX Games and Apps' started by MattBourke1, Sep 14, 2021.

  1. MattBourke1
    MattBourke1 Guest

    Xbox Can't Find Uninstalled Game


    I've recently purchased Red Dead Redemption 2: Story Mode from the Microsoft Store. I was receiving an error message stating "the person who bought this needs to sign in." I couldn't resolve this issue so I uninstalled the game.

    Now the game doesn't show up in my Full Library but all my other games do, even ones I've previously uninstalled.

    When I search for the game on the Microsoft Store it only shows all the other versions of the game (deluxe edition etc) and I can't see the one I bought (Red Dead Redemption 2: Story Mode) to reinstall it. I only purchased the game 4 days ago.

    Does anyone know how to fix this issue?

    Cheers,

    MB

    :)
     
    MattBourke1, Sep 14, 2021
    #1
  2. MateusFontana Win User

    Xbox Can't Find Uninstalled Game

    Hello, how are you? My name is Mateus. I'm an Independent Advisor and I'll be glad to help you today.

    First, welcome to the Xbox community.

    You can view the purchase in your order history via the link below?

    https://account.microsoft.com/billing/orders/

    *If yes, try the following procedures.

    Solution 1:

    Step 1. Press and hold the Xbox button on the console for at least 10 seconds to open the Power center.

    Step 2. Then unplug the power supply from your console and wait for 3 minutes.

    Step 3. Plug the power supply back into the Xbox console.

    Step 4. Press the Xbox button on the console to turn it on again.

    Solution 2:

    Go to console settings, general tab>network and internet settings>advanced options>alternative mac address>click clear. After that restart your console.

    Solution 3:

    Press the Xbox button  to open the guide.

    Select Profile & system > Settings > Account > Remove accounts.

    Select the account that you want to remove, and then select Remove to confirm.

    After that restart the console, and add the account again.

    *Thank you in advance for contacting us, I hope this can help you.
  3. HomegrownSilky Win User

    Xbox Can't Find Uninstalled Game

    Story Mode is not a game. Story Mode is an add-on for Red Dead Online. You need to have Red Dead Online in order to play the seperately purchased Story Mode. Red Dead Online was a part of Game Pass but has been removed so you will need to purchase it seperately in order to play Story Mode.


    [​IMG]
  4. Boet 80 Win User

    Call of Duty Ghosts on XBOX ONE freezes after opening screen

    I can't seem to find where I uninstall games. What menu is that in? Thx
  5. Canbanana Win User

    halo warthog for forza horizon 3

    same issue, had it installed.. made the mistake of uninstalling it and now it doesn't appear in ready to install list and can't find it nor does it show up in game.
  6. Adamski707 Win User

    Can't reinstall game on Xbox Games Pass for PC

    Hi, thanks for the response.

    Where did you mean to uninstall it? I've tried the following:

    • In the Xbox Game Pass for PC app, I've right-clicked on the game where it appears on the left hand side, and selected 'Uninstall Game'. This doesn't do anything - the game remains in the list on the left hand side, and if I click 'Install', I get the same
      issue.
    • I've tried going into Settings -> Apps and Features, to try and find the game in there to uninstall. The game does not appear in the list of installed apps, so I can't uninstall it here.
    • I've tried searching on the hard drive for any files with the game's name. Nothing here to delete.
    • I've uninstalled and re-installed the Xbox Game Pass for PC app. Same problem persists.
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Xbox Can't Find Uninstalled Game

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