Xbox capture issue

Discus and support Xbox capture issue in XBoX on Consoles to solve the problem; I have been making 30 second captures on my xbox onex and up till about 4 weeks ago I had no issues, but since then, any clip I uploaded to OneDrive or... Discussion in 'XBoX on Consoles' started by Tim w 619, Oct 22, 2019.

  1. Tim w 619
    Tim w 619 Guest

    Xbox capture issue


    I have been making 30 second captures on my xbox onex and up till about 4 weeks ago I had no issues, but since then, any clip I uploaded to OneDrive or trimmed/used the studio editor with, wouldnt play.

    At first the clip would play for half a second and freeze but the audio would continue. But now most videos just do not play at all. I got an external harddrive to see if it would make a difference, but the captures I make onto the hard drive only play the
    audio with no image, and the files all say they are corrupt.

    I have tried clearing the alternate MAC address, deleting the upload studio app, multiple power cycles and even did the xbox's factory restore (the one that keeps games but deletes everything else).

    Any help would be very much appreciated

    :)
     
    Tim w 619, Oct 22, 2019
    #1
  2. Dubaihero6 Win User

    Xbox capturing issue

    Yes i have tried that too i have searched it in youtube and google but i have not found the solution
  3. XBF Diego M Win User

    Xbox capture issue

    Hi Tim,

    Thank you for posting on the Xbox forums. I'd be happy to help.

    Do the clips have issues right after you record and view them un-edited or when trying to upload or edit the clips through the Upload Studio app?

    As you have tried everything that we would suggest on the forums, the only thing that is left on the table to try would be a full factory reset deleting everything from the console. If that does not help, then the console has a possible hardware failure
    responsible for game DVR, which at that point would need to be set up for repair if within warranty.
  4. GRAYGHOSTSLAY3R Win User

    Xbox capturing issue

    Usually when I have this issue myself I just hit the home button and scroll over to the right and you will see a page where it happened and click from anywhere from 30 seconds to 5 minutes. Sometimes it responds better with that.
  5. MindOfTim Win User

    Xbox capture issue

    The clips will play fine on the xbox and it doesnt seem to make a difference if I use the upload studio, the trim tool or neither, they still dont work once they are uploaded to OneDrive or recorded straight onto an external hard drive.

    However, this morning I did a full factory reset of the Xbox and tried recording both to OneDrive and to the external hard drive.

    OneDrive still didnt work the same way as it has been doing, but the hard drive did play two videos on my laptop like normal. I'm unsure if it will continue to work on my hard drive, but that's my preferred way of saving captures so for now it will do. The
    xbox is just out of warrenty (of course) but I do pay a company a monthly fee to protect it from breakdown and damage so I may contact them if the problem happens on the hard drive again and see if its covered specifically for hardware failure.

    Thanks for your help :)
  6. NUK3xYoMoMa247 Win User

    Capture issues

    Literally does not work. Mine has been doing this for 4 months and when i contact activision they say its xbox problem and when i contact xbox they say its activision. It’s just a bunch of dummies that cant seem to fix anything when its clearly just this
    game it does it with
Thema:

Xbox capture issue

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