Xbox code doesn't work, wrong currency.

Discus and support Xbox code doesn't work, wrong currency. in XBoX Games and Apps to solve the problem; so I got an Xbox live gift card online in the wrong currency, and it does not work. there's no option to request a refund so what should I do? the 14... Discussion in 'XBoX Games and Apps' started by a person or something, Sep 12, 2020.

  1. Xbox code doesn't work, wrong currency.


    so I got an Xbox live gift card online in the wrong currency, and it does not work. there's no option to request a refund so what should I do? the 14 days for refund are not over yet and I wasted $24 on nothing.

    (also there's no correct category to put this under)

    :)
     
    a person or something, Sep 12, 2020
    #1
  2. Mister Cizl Win User

    Wrong currency code

    Hey WalrusFlap! Unfortunately codes can't be replaced. Double check and make sure your console's region and physical location match. For more info, check
    here. Thanks!

    _______________________________________________________



    Xbox Forums Staff

    Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
    Insider Program Forums
    for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

    HERE
    for the best info.
  3. ngocphi Win User

    XBOX Live - Changing region

    your account region doesn't change with redemption codes

    are you buying the right codes?

    xbox gift cards are region locked meaning if you buy us gift codes they only work on us accounts

    if you have a Germany account region but buying us or uk codes that wont work iut will cause a us or uk billing account

    you have to buy currency cards based on your account region and actual region

    so if you are buying us currency cards but have Germany billing address you are causing a split billing where the us currency or foreign currency wont work on your local account
  4. ngocphi Win User

    Prepaid Code - Different regions

    That's from xbox official FAQ as you can see the currency cards are region specific

    It doesn't matter where you redeem the code the currency doesn't change it only can be accessed if you match the region
  5. ngocphi Win User

    Serious problem with region setting and unable to amend

    Your issue is that you bought an out of region currency code

    That's the problem.

    Since you wanted to redeem the code you have to redeem it only on an UK account that's why they agent told you to do so

    It's not ms fault you bought the wrong code

    All currency codes a can only be redeemed and used on the region they were purchased in

    Even if you move back to us account in 3 months the currency doesn't transfer between regions and the 3month limit is a hard limit

    It isn't meant to be used just for using out of region codes but actual moves

    You should've purchase the correct one

    Your would sti have to buy a us currency code
  6. EggsBoxJuan Win User

    XBOX| Wrong Currency

    Hi, if you sign into https://billing.microsoft.com and look in the top right of the window what currency does it show there ? It may well be that your account region setting is incorrect. In the
    top right of the window it should in your case say GB Personal account, if it shows the wrong region then that indicates your account region is incorrect. You would then need to migrate the account to the correct region.

    -

    There are some downsides to the migration so please check out this link.

    -

    forums.xbox.com/.../442533.aspx
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Xbox code doesn't work, wrong currency.

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