Xbox.com not recognizing Game Pass Ultimate subscription

Discus and support Xbox.com not recognizing Game Pass Ultimate subscription in XBoX on Mobile to solve the problem; So i got a notice that I could try cloud gaming via browser for Game Pass. When I log in to Xbox.com and go to the Cloud Gaming beta page, it only asks... Discussion in 'XBoX on Mobile' started by Steve0matic, Apr 30, 2021.

  1. Steve0matic
    Steve0matic Guest

    Xbox.com not recognizing Game Pass Ultimate subscription


    So i got a notice that I could try cloud gaming via browser for Game Pass. When I log in to Xbox.com and go to the Cloud Gaming beta page, it only asks for me to join now. It doesn't recognize that I'm a Game Pass Ultimate customer already. Anyone know how to correct this? I've tried it on my iPad, and via PC browsers Edge and Chrome.

    I don't have issues with the app or Game Pass PC at all.

    Thanks.

    :)
     
    Steve0matic, Apr 30, 2021
    #1
  2. XBF Meryem R Win User

    Xbox.com not recognizing Game Pass Ultimate subscription

    Hello @Steve0matic, I hope everything is going well for you!

    Thank you for reaching Microsoft Xbox Forum support.

    I am very sorry to know you are having such conveniences. Please do not worry about the situation because I am here to help you out!

    According to the explanation you have provided, I believe you will need to first make sure that you are signed in with the correct account that owns the subscription; Therefore, I will need you to first go on Microsoft account | Sign In or Create Your Account Today – Microsoft> sign in with your account> select payment and billing> select orders history, and then check if you are able to find the purchase you have made for your subscription.

    The next step would for you to use different browsers or different devices in order to sign in on the website.

    If your issue is not resolved after trying the troubleshooting steps above, I believe you will need to contact our Xbox Live support for further assistance.

    Xbox Support

    I wish you a lovely day, and I hope this helps you out! All the best!

    Kind Regards

    Stay safe, and happy gaming!
  3. XBF Erick C Win User

    Trying to understand

    Hey there RyanLong4,

    As the Ambassadors have previously mentioned, If you are currently paying for these subscriptions on a monthly basis then you would want to complete the purchase for the Game Pass ultimate subscription so that it converts your outstanding time on the Live
    and Game pass subscriptions and adds it to your Xbox Game Pass Ultimate subscription time.

    "I already have Xbox Game Pass and Xbox Live Gold. How do I switch to Xbox Game Pass Ultimate?

    On Xbox One, get Xbox Game Pass Ultimate in Store > Memberships. Online, go to
    Xbox Game Pass. Your purchase of Game Pass Ultimate will automatically convert any outstanding time on your subscriptions to Xbox Game Pass and Xbox Live Gold into time for Xbox Game Pass
    Ultimate at a pre-set conversion ratio"


    You can find more information by taking a look at the following:

    Xbox Game Pass Ultimate FAQ

    I hope this helps.
  4. sprkle Win User

    I have Xbox gamepass for xbox one. Attempting to purchase Ultimate...

    “ On Xbox One, get Xbox Game Pass Ultimate in Store > Memberships. Online, go to Xbox Game Pass. Your
    purchase of Game Pass Ultimate will automatically convert any outstanding time on your subscriptions to Xbox Game Pass and Xbox Live Gold into time for Xbox Game Pass Ultimate at a preset conversion ratio.” this should help
  5. G v zauBerBerg Win User

    Ultimate games pass question

    Hi KB Shyne,

    I understand what you mean!

    On Xbox One, get Xbox Game Pass Ultimate in Store >
    Memberships. Online, go to Xbox Game Pass. Your purchase of Game Pass Ultimate will automatically convert any outstanding time on your subscriptions
    to Xbox Game Pass and Xbox Live Gold into time for Xbox Game Pass Ultimate at a pre-set conversion ratio.

    Here you can find the
    Xbox Game Pass Ultimate FAQ

    Hope this helps
  6. XBF Brad A Win User

    Xbox Live code turning into ulitmate pass

    Hello Packsteel,

    Thanks for coming to the forums. When you have an active Ultimate game pass subscription, any code redeemed converts to Ultimate subscription. In this case 12 months of Xbox live gold convert to 4 months of Ultimate game pass. The ultimate game pass subscription
    is three subscriptions in one, Xbox live gold, Game pass for console, and Game pass for PC. Here is the

    Ultimate game pass FAQ
    for more information.

    Thanks,

    Brad
Thema:

Xbox.com not recognizing Game Pass Ultimate subscription

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