Xbox console says my account is permanently banned, the enforcement website says its a 14...

Discus and support Xbox console says my account is permanently banned, the enforcement website says its a 14... in XBoX Accessibility to solve the problem; Hi On the 26th December 2021 I went to log on to my xbox to find a pop up claiming that my Xbox Live Account had been permanently banned from servers.... Discussion in 'XBoX Accessibility' started by jordana15, Jan 2, 2022.

  1. jordana15
    jordana15 Guest

    Xbox console says my account is permanently banned, the enforcement website says its a 14...


    Hi

    On the 26th December 2021 I went to log on to my xbox to find a pop up claiming that my Xbox Live Account had been permanently banned from servers. I then went to check the xbox enforcement website to find that it said I have a 14 day suspension that is due to end on the 9th January 2022. I am wondering if anyone knows which one it is, is my account banned forever or will I get it back on the 9th Jan 2022. I have subscriptions and games that I have bought directly from the Xbox store as little as a month ago that I will never be able to get access to again if it is a permanent ban. This is not just a communication ban, I cannot log on to my account on any platform (Console, Desktop or Mobile).

    I have tried asking Xbox for more info on this directly from the enforcement team but am yet to receive a reply. I would be grateful for any help and answers to this problem.

    Thank you.

    :)
     
    jordana15, Jan 2, 2022
    #1
  2. Georges C. Win User

    Xbox console says my account is permanently banned, the enforcement website says its a 14 day ban.

    Hello, first it's a pleasure to be able to help you today.

    My name is welcome to the community.

    Hello Jordana and Happy New Year, as this forum is public viewing and unfortunately as independent consultants we do not have access there is some data nor your account, and in cases made by Enforcement only they will be able to give you some position on your account.

    Log in here https://enforcement.xbox.com/

    You will see a large yellow box on the left with a yellow handshake icon inside. By clicking on the yellow handshake, you will have some options to appeal the suspension and lift it.

    Please note that only suspensions of more than 24 hours can be appealed.

    You will also receive an email to your associated email linked to your account detailing the suspension.
  3. SpoopyNooper Win User

    Perm banned account for a first offense?

    yes I've gone to the enforcement website but its telling me I have no prior offense and says I have no bans.

    when I'm attempting to sign into my xbox it comes up with a message saying I'm permanently suspended hence my confusion
  4. KindGryphon Win User

    Why I’m I still banned

    It sounds like you have a console ban and also had a 14 day account suspension on top of it since console bans are not even eligible for case reviews but 14 day account suspensions are.. Console bans are also not 14 days. They are always permanent. Console
    bans also dont show up on the enforcement team site as they are not eligible for case reviews.
  5. Smwutches Win User

    Why I’m I still banned

    Console bans are also not 14 days. They are always permanent. Console bans also dont show up on the enforcement team site as they are not eligible for case reviews.
    Console bans are not always permanent, but they are not as short as 14 days either. They're usually either 30 days or permanent.
  6. mad monkey04 Win User

    Reason For My Xbox One Ban

    haven't gotten any message,email or recent enforcement history on why im banned and i can see my xbox one is banned when i log onto it saying this console has been banned from live and it says its permanent also talking to 5+ staff members from support saying
    they can see the console has been banned on the 31 august
Thema:

Xbox console says my account is permanently banned, the enforcement website says its a 14...

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