Xbox controller repair that was supposed to be a replacement

Discus and support Xbox controller repair that was supposed to be a replacement in XBoX Accessibility to solve the problem; Last year my right analog stick on my Xbox one controller started messing up, contacted Microsoft to replace it under warranty and instead of replacing... Discussion in 'XBoX Accessibility' started by Vxceless, Jun 5, 2019.

  1. Vxceless
    Vxceless Guest

    Xbox controller repair that was supposed to be a replacement


    Last year my right analog stick on my Xbox one controller started messing up, contacted Microsoft to replace it under warranty and instead of replacing it, they only did a repair and sent it back. A year later the problem starts up again on the same analog
    stick. Anything i can do or am i sol and stuck buying a replacement?

    :)
     
    Vxceless, Jun 5, 2019
    #1
  2. XBF Steven R Win User

    Xbox controller repair that was supposed to be a replacement

    Hey there
    Vxceless
    ,

    Thanks for reaching out to the Community for insight on this.

    Sorry to hear that you've found yourself in this situation, however, any controller or accessory only has a warranty of 90 days.

    After the repair order it's given another 90 days in case something happens.

    After that period, if you have any more problems that boil down to your accessory needing to be replaced/repaired, you would have to replace that yourself.

    Hope this information was helpful.

    Thanks for reading!
  3. Allebas Win User

    Xbox controller repair that was supposed to be a replacement

    Hi Vxceless

    Xbox will only replace the controller if it cant be fix. Thats why they repair it and sent it back. There are plenty of videos on youtube showing how to replace the analog stick if you want to do it yourself. Right now you your controller is out of warranty.
  4. XBF Brad A Win User

    Xbox controller repair that was supposed to be a replacement

    Hi Vxceless,

    As the question has been answered by a few people. I will go ahead and lock this thread as it has been resolved. Feel free to come back anytime if you have a question or issue.

    Thanks,

    Brad
  5. F1WJSay2om Win User

    Xbox controller repair that was supposed to be a replacement

    Its an absolute joke. Ive had 4 controllers have this stick issue in 4 years and im stuck to spending £50 on buying another one. Im really annoyed, make the product decent instead of making it awfully. People at xbox know about this issue but wont fix
    it. Ive spent over £200 on controllers breaking. I could have nearly bought a ps4 with that amount of money and then i would have a decent controller that didnt break every time you pick it up
  6. HAZMAT RADIO Win User

    ​I need to send in my Xbox one elite controller to get fixed

    You'll need to contact Xbox Support by phone or chat to see if the controller is available for replacement. There isn't a "repair" option for the controller.

    If it is available for replacement, you will need to cover the cost for shipping to the repair center. No shipping label will be provided.
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Xbox controller repair that was supposed to be a replacement

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