Xbox controller replacement

Discus and support Xbox controller replacement in XBoX on Consoles to solve the problem; I had ordered a design labs Xbox one controller for my son for Christmas. It never worked, I talked to support and I was going to receive a... Discussion in 'XBoX on Consoles' started by JCOREYJ, Feb 23, 2021 at 4:52 AM.

  1. JCOREYJ
    JCOREYJ Guest

    Xbox controller replacement


    I had ordered a design labs Xbox one controller for my son for Christmas. It never worked, I talked to support and I was going to receive a replacement.
    I sent it in when I received my shipping label, they received it but i guess can’t find it.

    It is now over a month since it was received by Microsoft and several phone calls with Microsoft Support. Still no resolution.
    Does anyone have any suggestions as to how I can get my replacement controller from Microsoft?

    :)
     
  2. XBF Javier R Win User

    xbox one s 컨트롤러 [Edit - Translation] - xbox one s controller

    Hello again,

    The reason for asking what issues were being experienced when attempting to connect it directly to a device is to confirm if it is indeed the controller that is at fault for this process not working.

    If you've determined that the controller is at fault, a suggested replacing of the controller is in order.

    Within our Xbox One wireless controller solution the following is stated:

    Step 6: Your controller needs to be replaced

    Your controller needs to be replaced

    Unfortunately we’re unable to fix the issue with your wireless controller, and it will need to be replaced. Click
    Replace your controller below to check your warranty and initiate an exchange.

    REPLACE YOUR CONTROLLER

    It will link you to this page, our request an Xbox controller replacement support article.

    Best wishes!
  3. XBF Chris J Win User

    Manette sous garantie [Edit - Translation] - Joystick under warranty

  4. XBF Chris J Win User

    Major technical issues with the Diaz controller

    Hello ccarlto,

    Thank you for posting here on the Xbox forums. If all troubleshooting has been performed already, then you should consider replacing the controller as mentioned already. You can check your controllers warranty from here : Request
    an Xbox controller replacement


    You can start the process to replace the controller from that same link.

    Hope this helps!
  5. Ellarianora Win User

    Controller Issues

    Hi there,

    Sorry you're having trouble with your controller.

    https://support.xbox.com/en-US/xbox-one/controllers/wireless-controller-solution

    In this support thread, it mentions a possible controller replacement. I could imagine how annoying it could be to replace a controller for just one button and if you think it's the Xbox that is causing this issue, perhaps you could borrow a friends controller
    and see if the A button works on that with your Xbox. If It does, it will be your controller and I'd advise a replacement.
  6. WhyS0Seri0us11 Win User

    XBOX CONTROLLER REPLACEMENT

    Hey Bimnog I had this problem and 10 different people from support just kept telling me different answers on whether I have to send my controller first or not and do I pay it or not but I finally decided to just pay and ship my controller first and 30 days
    later they are finally sending me the new controller(exchange). So my advise is just go ahead and send the controller yourself
Thema:

Xbox controller replacement

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