Xbox controller replacement

Hello again,

The reason for asking what issues were being experienced when attempting to connect it directly to a device is to confirm if it is indeed the controller that is at fault for this process not working.

If you've determined that the controller is at fault, a suggested replacing of the controller is in order.

Within our Xbox One wireless controller solution the following is stated:

Step 6: Your controller needs to be replaced

Your controller needs to be replaced

Unfortunately we’re unable to fix the issue with your wireless controller, and it will need to be replaced. Click
Replace your controller below to check your warranty and initiate an exchange.

REPLACE YOUR CONTROLLER

It will link you to this page, our request an Xbox controller replacement support article.

Best wishes!

Hello S G,

Thank you for posting here on the Xbox forums. Check out these instructions here to request a replacement controller :

Request an Xbox controller replacement

Hope this helps!

Hello ccarlto,

Thank you for posting here on the Xbox forums. If all troubleshooting has been performed already, then you should consider replacing the controller as mentioned already. You can check your controllers warranty from here : Request
an Xbox controller replacement

You can start the process to replace the controller from that same link.

Hope this helps!

Hi there,

Sorry you're having trouble with your controller.

https://support.xbox.com/en-US/xbox-one/controllers/wireless-controller-solution

In this support thread, it mentions a possible controller replacement. I could imagine how annoying it could be to replace a controller for just one button and if you think it's the Xbox that is causing this issue, perhaps you could borrow a friends controller
and see if the A button works on that with your Xbox. If It does, it will be your controller and I'd advise a replacement.

Hey Bimnog I had this problem and 10 different people from support just kept telling me different answers on whether I have to send my controller first or not and do I pay it or not but I finally decided to just pay and ship my controller first and 30 days
later they are finally sending me the new controller(exchange). So my advise is just go ahead and send the controller yourself