Xbox Controller Stopped Working

Discus and support Xbox Controller Stopped Working in XBoX on Consoles to solve the problem; Hi, all; I was in the middle of playing a game when out of nowhere all buttons stopped working despite the controller staying connected. I tried... Discussion in 'XBoX on Consoles' started by AfraidCone10431, May 15, 2019.

  1. Xbox Controller Stopped Working


    Hi, all;

    I was in the middle of playing a game when out of nowhere all buttons stopped working despite the controller staying connected. I tried installing new batteries to that controller, and the controller reconnected but still had no button input. I tried using
    my other controller which weirdly had the same exact problem. The keyboard I have connected to the console still worked, so I tried using a micro-USB cable to connect the controllers to the Xbox directly to no avail. I have power-cycled the Xbox with both
    the 10-second press-and-hold method and disconnecting the Xbox power supply entirely. It seems very odd to me that both controllers, without any prior warning or issue, magically stopped working.

    If anyone knows how to fix this issue, please let me know as Xbox/Microsoft's current best solution has been, "Just buy a new controller," which I'd rather not do as they are expensive and I can't afford to "just buy a new one."

    :)
     
    AfraidCone10431, May 15, 2019
    #1
  2. XBF Ruben D Win User

    Xbox Controller Stopped Working

    Hey there!



    Thank you for letting us know that the issue has been fixed. We'll be locking the thread as the issue has been resolved. If you ever require any help with any other issues please feel free to come back to the Xbox Forums for further assistance.
    For those reading this thread and if the troubleshooting steps listed above didn't help resolve the issue, please feel free to create a new thread asking for assistance.

    Thank you again for posting on Xbox Forums and have a great day!
  3. TheHooniganTX Win User

    Xbox Controller Stopped Working

    Hi AfraidCone10431,

    This is frustrating. It has happened to myself a few times over a few consoles. First step is seeing if there is an update for the controllers.

    Update Xbox Controller steps: https://support.xbox.com/en-US/xbox-one/accessories/update-controller-for-stereo-headset-adapter

    Another issue if the update doesn't work could be the button mapping: https://support.xbox.com/en-US/xbox-one/controllers/wireless-controller-solution

    Hopefully it was just an update issue. If the problem persists please reach out to us again, there is plenty of help here!

    Happy Gaming!
  4. gds1972 Win User

    Xbox controller stopped working

  5. gds1972 Win User

    Xbox controller stopped working

    Hi

    If the controller does not turn on when you connect it I would first suggest you try using an alternate USB cable and if possible also try connecting it to an Xbox One console to see if the same thing still occurs.
  6. Mister Quasar Win User

    Xbox controller stopped working

    Hi GanglyGiant367!

    To make sure, can you verify that your Windows 10 PC is
    fully up to date
    with the latest device drivers?

    If the controller and the computer are both fully updated, then you would need to look into options for replacing that controller. There's more info in the

    Xbox One repair guide
    under "Accessory replacement" that can help you get started if you need to.
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Xbox Controller Stopped Working

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