XBOX Customer Support refuse to help because I used to be in the insider program

Discus and support XBOX Customer Support refuse to help because I used to be in the insider program in XboX Insiders to solve the problem; I opted my consoles out of the insider program months ago. I am using the public dashboard builds. I have a problem where I game I own digitally on... Discussion in 'XboX Insiders' started by /u/mcshaggin, Sep 8, 2019.

  1. /u/mcshaggin
    /u/mcshaggin Guest

    XBOX Customer Support refuse to help because I used to be in the insider program


    I opted my consoles out of the insider program months ago. I am using the public dashboard builds.



    I have a problem where I game I own digitally on the Xbox 360 will not download to my xbox one.

    The game is Dante's Inferno. I own on the 360, the website says already purchased and I can download it to the 360 but I cannot get the game to download on the xbox one. It doesn't show in Ready to Install and the Xbox store tries to charge me £14.99 when I try to get it there.



    Anyway Xbox support refuse to help because they claim it's a preview issue even though my consoles are not in the preview program.



    Can someone explain how I am supposed to get customer support?



    First of all there was no warning when joining the preview program in the first place that customer service would refuse service.



    And now my consoles are opted out why am I being treated like shit from customer support?



    All I want was them to fix the issue. But instead they insist I post here. Even though I don't believe it's a preview program issue because both my consoles are on the public dashboard build.

    submitted by /u/mcshaggin
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    /u/mcshaggin, Sep 8, 2019
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  2. Miss Kleo Win User

    customer support refuses to help

    Hey TXI Highspeed! LIVE Messages were sent out again last night so make sure to check again for your code. :)
  3. NathanielLarson Win User

    customer support refuses to help

    Miss Kleo Is correct. I just received mine yesterday evening. HURAY!
  4. TXI Highspeed Win User

    customer support refuses to help

    I want help but none will elevate the issue to the next level Tim just refused to assist me in speaking with his superior.Tim should be reprimanded for not assisting me in reaching his superior mabie his boss will read this and help me and the many others
    with the same problem.
  5. NathanielLarson Win User

    customer support refuses to help

    The reason they probably can't fix that is because a support agent doesn't have all the power of xbox in their hands and can't fix that. What was it that they couldn't help you with? This is a forum to receive help not complain about support.
  6. Miss Bijoux Win User

    Sup

    'Sup wolfman!

    This is the Backward Compatibility support section. Do you have a support related issue that you need some help with? :)

    --------------------------------------



    Xbox Forums Staff



    Be sure to check out the Xbox Forum Guidelines and if you're a member of the Xbox Insider Program, check out the
    Xbox Insider Program Forums for help with Insider Program troubleshooting.
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XBOX Customer Support refuse to help because I used to be in the insider program

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