Xbox digital game refund in Germany

Discus and support Xbox digital game refund in Germany in XBoX Games and Apps to solve the problem; Hi :) As far as I can tell, you can refund digital game purchases in the US. In Germany, it says "you can't refund a digital game". Is it possible to... Discussion in 'XBoX Games and Apps' started by nX Nordik, Jan 30, 2019.

  1. nX Nordik
    nX Nordik Guest

    Xbox digital game refund in Germany


    Hi Xbox digital game refund in Germany :)

    As far as I can tell, you can refund digital game purchases in the US. In Germany, it says "you can't refund a digital game".

    Is it possible to get a refund via the support?

    The Grand Tour Game isn't really worth 15 Euros.

    :)
     
    nX Nordik, Jan 30, 2019
    #1
  2. XBF Brad A Win User

    Xbox digital game refund in Germany

    Hello Nordik,

    Thanks for coming to the forums. You can request a call from support and see if you are eligible for a refund.

    When you go to Contact Us to get it to request a callback follow these
    steps:



    • Step 1 ----select Xbox One
    • Step 2 ----select see other options then subscription changes
    • Step 3-----select show contact options

      Step 4 ----select request a call from support

    Once they call explain the issue and they will be able to help you. Note that these options regularly change so just keep selecting something that gives request a call from support as a contact option.



    Hope this helps.



    Thanks,

    Brad

    Xbox Forum Team
  3. Smwutches Win User

    Xbox digital game refund in Germany

  4. MRallamagoosa Win User

    20€ for a free "games with gold" game

    Not all countries have the same rules regarding refunds of digital items and the form mentioned above is not available everywhere. Germany is probably one of the countries like others in the EU.

    I would suggest checking the German support pages for both xbox and MS in general for details on refunds and eventually trying to Contact xbox support in case more help is needed. Below the links (support contacts can be found there too):

    https://support.xbox.com/de-de/games/purchasing/buying-digital-game-faq

    https://support.microsoft.com/de-de...re-returning-items-bought-for-exchange-refund
  5. ThoralfKieslich Win User

    20€ for a free "games with gold" game

    Hey

    I am in germany and there the page doesnt exist when i click on request refund. Maybe in germany there is another way for refunding?
  6. XBF Chris J Win User

    new game

    Did you purchase this digitally through the xbox? If so you can request a refund here :

    Request an Xbox digital product or subscription refund


    For future reference, Games that require Xbox live will tell you in the overview, "REQUIRES XBOX LIVE GOLD, SOLD SEPARATELY."

    Hope this helps!
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Xbox digital game refund in Germany

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