Xbox Elite Controller needs repairs

Discus and support Xbox Elite Controller needs repairs in XBoX on Consoles to solve the problem; I have an Xbox Elite controller that needs repairs. The grips are both coming off and both the thumbsticks are loose. I tried to send it in for repairs... Discussion in 'XBoX on Consoles' started by Codegasm, Sep 28, 2019.

  1. Codegasm
    Codegasm Guest

    Xbox Elite Controller needs repairs


    I have an Xbox Elite controller that needs repairs. The grips are both coming off and both the thumbsticks are loose. I tried to send it in for repairs using your online form but it says that it's out of warranty.

    This device is a replacement for the original that I bought which broke in even more ways. This is entirely unacceptable considering how much I spent on it. I will absolutely not be buying a new one myself as your form suggests. I will also make sure to
    avoid your elite line of controllers in the future due to abysmal build quality.

    How can I get this device repaired outside of warranty?

    :)
     
    Codegasm, Sep 28, 2019
    #1
  2. bowski477 Win User

    Xbox Elite Controller Bumpers

    Discussion of self repair is not allowed on the forums. There is a support page for assistance with

    Elite Controller repairs
    .
  3. ChiefJoboo Win User

    XBOX ELITE CONTROLLER BROKE IN 4months!

    The official warranty period for "accessories" (xbox one elite wireless is under that label) is 90 days, you're correct. Controllers wear out, and that's not avoidable BUT the elite and newer models are built with the past in mind.

    Please take a look at this page about troubleshooting and repairing your elite controller:

    support.xbox.com/.../elite-controller-info

    And if you can't get it to work after that, please go to:

    support.xbox.com/.../servicing-elite-controller

    And finally, if you need to get it repaired out of warranty, please see this page to order a repair or replacement and go to "replace an accessory." There will be a fee but I'm not sure of what that might cost.

    devicesupport.microsoft.com/en-US
  4. Whiteleaf2012 Win User

    Xbox Elite Controller needs repairs

    My Elite seems absolutely fine. Great build quality. How long is the warranty on controllers anyway?
  5. XBF Steven R Win User

    Xbox Elite Controller needs repairs

    Hey there Codegasm

    Thanks for reaching out to the Forums for clarity on this warranty repair inquiry. I can totally understand how disheartening this could be. Microsoft/Xbox does not actually repair accessories such as controllers or headsets, if the accessory does experiencing
    some kind of hardware problem, then they will replace it outright rather than fix it but this is only available in warranty.

    Elite controllers have a warranty of one year from purchase, through which you would be able to get a free repair if it did need servicing. However, after which, the only thing you can do is replace the device itself.

    Hope this information was helpful.

    Thanks for reading!
  6. Codegasm Win User

    Xbox Elite Controller needs repairs

    As I said earlier I have tried all the automated ways without success. I will absolutely not be buying a new one as it is a terrible piece of hardware, thanks for your suggestions though.
Thema:

Xbox Elite Controller needs repairs

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