Xbox Elite Series 2 Controller: Why don't the face buttons work?

Discus and support Xbox Elite Series 2 Controller: Why don't the face buttons work? in XBoX on Consoles to solve the problem; What's going on with the $180 $160 ELITE series 2 xbox controller? I just bought one (for use on PC) from the microsoft store. First time I used it,... Discussion in 'XBoX on Consoles' started by PeterPerez, Dec 4, 2021.

  1. PeterPerez
    PeterPerez Guest

    Xbox Elite Series 2 Controller: Why don't the face buttons work?


    What's going on with the $180 $160 ELITE series 2 xbox controller? I just bought one (for use on PC) from the microsoft store. First time I used it, the A button was only intermittently responsive. After poking at it a bit more, I also found the Y button was similarly unreliable. I googled around (and to be fair to our hosts, here's bing results, too) and found that this is a common problem that has been reported and widely documented for the past 2 years (e.g. here*, here, here, here, https://www.youtube.com/watch?v=1fad4XmDGqI.)

    I contacted MS/Xbox tech support and sales, and neither admitted to being familiar with the problem. They told me they could send a replacement, but they couldn't assure me that the replacement would work correctly. So I returned it for a refund.

    Still, there are great reviews by people who have apparently not encountered this issue, so maybe it's common enough but not universal. I went to the local gamestop, the clerk denied that customers were mass returning defective controllers, so I bought one from there. Got it home and was disappointed--but not surprised--that I'd found a 2nd controller with the same unresponsive A button.

    Is there any way to get an Elite Series 2 that actually works? Am I being too picky in expecting a premium, first party game controller should have inputs that work reliably? Or is having only one or two malfunctioning buttons on a brand new $160 controller considered better than average these days?

    Is Microsoft making any progress finding a fix, or even just specifically recognizing this common problem? Are they able to recall and repair this particular fault on controllers that are new and still under warranty?

    *1200+ users with the same question!

    :)
     
    PeterPerez, Dec 4, 2021
    #1
  2. Niko1664 Win User

    Xbox elite series 2 with design flaw?

    Had an Xbox Elite 1 for many years (but dead now...), don't own an Series 2 but never really see what reals benefits i have personnaly to find with the Series 2. Only things i want was "screenshot" dedicated button (on main Series X controller) or "Rapid
    Fire" button (not on Elite series)... so .
  3. The Deagnos Win User

    Elite series 2 controller

    My elite series 2 rb button doesnt work and i cant find a replacement button how do i fix this
    Microsoft knew the controllers were defective and still sold them as a good product. they wont do anything to fix your controller because its most like out of warranty thats why the warranty was so short. The whole elite series 2 was a scam

    https://answers.microsoft.com/en-us/xbox/forum/all/defective-xbox-series-2-elite-controller-and-class/2b11a3b7-d094-4073-97b7-da1dafba71ce
  4. SatanicoDrCadillac Win User

    Elite controller

    Hi!

    I don't think the elite control accessories are compatible with those in the series 2
  5. XBF Amber M Win User

    Elite 2 Controller Mapping Letdown

    Hi PsycoPyro88,

    Thanks for the reply. The Elite controller series 2 has various methods of mapping the buttons and paddles as compared to the series 1. If you haven't done so already, I recommend taking a look at the following support articles that
    can assist you in determining how to set up the different functions, including how to use Shift with the controller to give you alternate inputs:

    Get to know your Xbox Elite Wireless Controller Series 2


    Use the Xbox Accessories app to customize your Xbox Elite Wireless Controller Series 2  


    Use Shift with your Xbox Elite Wireless Controller Series 2

    Adjust the thumbsticks on your Xbox Elite Wireless Controller Series 2


    Charge your Xbox Elite Wireless Controller Series 2


    If you'd like to contribute some ideas on how to make improvements to or about other ideas for the community, you may do so at the Xbox Idea Hub which is on Reddit.

    https://www.reddit.com/r/xboxinsiders/wiki/ideas

    I hope that this information helps you out!
  6. Viper7Gamer Win User

    Series X controller wish?

    I like the little changes to it, the share button is nice. But I will be using my Elite Series 2 Controller when the Xbox Series X comes out.
Thema:

Xbox Elite Series 2 Controller: Why don't the face buttons work?

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