Xbox Elite Series 2 disconnecting (Firmware issue?)

Alejandro W. · Jul 5, 2022

Like the title says, i believe that my new Xbox Elite Series 2 Controller has some firmware issues that lead to disconnects.

I'm using the latest Windows 11 and the controllers firmware is up to date. I've tried bluetooth and via the xbox wifi stick.

Disabling power saving functions in the hardware manager doesn't help either. I've tried every troubleshooting, no matter the constellation, the bugs are always the same.

The issues result in disconnects that last up to 5-10 seconds, which is really annoying.

When using the audio out port of the controller it's clear, that there are constant small connections issues which lead to choppy audio, which eventually lead to a full crash and said 5-10s disconnects. Using rumble seemingly makes it worse.

I know that i'm not the only one because i've seen many topics like these with the same problems which all seem to indicate that it's in fact a firmware issue with the elite series 2. Which is a shame because i don't need to tell anybody how expensive that controller is.

Is an update/fix in the works? Is the dev team even aware? Thanks in advance.

:)

Alex_Sisk

I got my Series X in January, and never even took the included controller out of the box, because I own the Elite Series 2. When I dropped my Elite Series 2 (oof) recently, I sent it off for out-of-warranty repair, and pulled out the basic controller, still wrapped and taped in the foam bag in the box.

Stock controller worked fine for a few days, then there was a firmware update - recently, and I'm having intermittent disconnections all the time. It works fine when wired with a USB-A -> USB-C cable (I use the 9-foot one that comes with the Elite Series 2).

I decided, since I'd never had trouble with connectivity on the Elite Series 2, that I would buy a 2nd one, brand new of course. It 100% required me to update before proceeding.

Since I never had issues with the Series X and Elite Series 2, I wasn't aware of the known connectivity issues until the basic controller started intermittently dropping connection.. After searching, I saw that there were a ton of articles from way back in January, including Microsoft acknowledging the problem and releasing a firmware update in March...

Yet here I am with a freshly unwrapped Series X controller AND a brand new, (delivered Sept. 7th) SECOND $180 Elite Series 2 controller, and BOTH are cutting out intermittently..

-Sitting Less than 7 feet from my console

-I keep my batteries charged - both the Elite's internal, and the Enelooph Pro AA rechargeables that I use in the regular controller.

-As I mentioned, latest firmware on controller

-Of course, latest firmware/software on Series X console

-Both controllers work fine when wired.

-Already performed hard power cycle on the controller as well as the console.

-1st Elite (the one being repaired) never had issues until I dropped it - but it was never exposed to that new firmware)

-That's 8 months I used my 1st Elite Series 2 with the Series X and no problems.

It seems to me that the original intermittent connectivity issues were never resolved.

Lucas Lauer

Hello, Alejandro. Thanks for reaching out. I'm Lucas, an Independent Advisor and a Microsoft user just like you. I'll be glad to help you out.

Did the issue start when you updated the controller firmware?

Have you tried to reinstall the controller driver to see how it goes?

If this is really a firmware issue, I would suggest you to report it to the Xbox team:

https://support.xbox.com/en-US/help/account-pro...

But we can test to see if no troubleshooting step fix the issue, my friend.

EnigmaNL

I have the very same issue with my Xbox Elite Controller Series 2. Very annoying indeed.

How can the Xbox firmware not be recognized by the PC software? Huge oversight by Microsoft...

DrifterX22

I have the elite series 2 from release day and have no issues with it. if it was a driver/firmware issue everyone would have the problem.

the elz

im on firmware 5.11.3118.0 for xboxc series S controller - latest, been on for weeks, before the problems with constantly disconnecting & reconnecting to the console after the latest console update about 2 weeks ago.

series S

OS10.0.22000.3055

Shell 2111.0.2112.11002

tried the controller firmware rollback via xbox assist, when you check the firmware it just says something went wrong - its on the latest firmware.......

Xbox Elite Series 2 disconnecting (Firmware issue?)