Xbox family settings

Sorry to hear it. If you have forgotten the pass code for your console you'll need to call phone support for help resetting it. Please click this link to get the number for your region http://support.xbox.com/contact-us?isChatCallAvailable=false

Hi there,

Absolutely! Bear in mind that your son needs an @outlook.com email address that he can use for his account. Have a look at the info in this link for more details Create
a child account and add family members on Xbox One.

Also, if you want to know more about Family: Safety tools please click on that link.

Happy gaming!

Hi WBoscaljon,

normally it should work without any problem. Since your son's account is already created, you should proceed as follows:

1. Press the Xbox button to open the guide.
2. Select Sign in down and select your account to sign in.
3. After you're signed in, press the Xbox button to open the guide.
   
4. Select System > Settings.
5. Under Account, select Family. This section shows all the current members of your family.
   
6. Select Add to family.
7. Select the profile for the person you want to add, and then press the
   A button on your controller.

More information you can find at
"Familysettings"

Hope this helps and please keep us informed

If you have forgotten the information to the other account you can go through the "forgot password" steps. There are also further steps if you have forgotten the username.

Go to family settings and then factory reset your Xbox. This should clean and refresh the family settings inside Xbox.