XBOX freezing since April 2019 Update

Discus and support XBOX freezing since April 2019 Update in XBoX on Consoles to solve the problem; Hi all, After the April 2019 update was installed on the Xbox One, the console is freezing. This can happen when playing a game or as well when you... Discussion in 'XBoX on Consoles' started by Mark van den Berg 1978, May 9, 2019.

  1. XBOX freezing since April 2019 Update


    Hi all,

    After the April 2019 update was installed on the Xbox One, the console is freezing.

    This can happen when playing a game or as well when you are on the Homescreen. The controllers remain on, however nothing works anymore, while the music just continues.

    I can then only shut down the XBOX One by keeping the XBOX button pressed until it shuts off.

    Putting it on again, makes everything work again. Only this is again for only a limited amount of time.

    I performed already a reset to factory default, however this didn't solve the issue.

    Any one any advice?

    Many thanks in advance.

    :)
     
    Mark van den Berg 1978, May 9, 2019
    #1
  2. Sanana94 Win User

    XBOX freezing since April 2019 Update

    Do you Unplug the console from the power source? This helps more than you think. Just unplug it and wait 15 seconds next time you turn it off. It should help.

    Since you have done the factory reset already, I guess if your problem keeps happening (and you are not in the Xbox Insider program), then I'd say you can have a chat with the xbox support. Maybe there's something wrong with your console or they have some good
    alternatives to make you try first.

    In case you decide to double check with the support after you have tried a power cycle...

    https://support.xbox.com/contact-us
  3. ThorX360 Win User

    TC's GRAW2 not showing as free

  4. NeoDan123 Win User

    Games with Gold April 2019

    Not sure it will be for April 2019 as i presume that they have already decided and negotiated with the developers of the games. Maybe we will see it in the future.
  5. Miss Bijoux Win User

    Problems since April update

    Hey there blue!

    If you haven't yet, go ahead and try
    factory resetting
    your console. You can keep your games and apps when you do this so start with that one.

    Hopefully that does the trick but if not, try the full reset next. Keep us posted!

    --------------------------------------



    Xbox Forums Staff



    Be sure to check out the Xbox Forum Guidelines and
    if you're a member of the Xbox Insider Program, check out the Xbox Insider Program Forums for help with Insider Program
    troubleshooting.
  6. NeoDan123 Win User

    What games are for 2 players

    The LEGO games also have splitscreen co-op.

    Minecraft can be played aswell, it will be added to Gamepass on the 4th of April 2019.
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XBOX freezing since April 2019 Update

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