Xbox Game DVR: Unable to find captures?

Kittenflap · Mar 31, 2020

I recently was going through my PC files to clean up videos and pictures I may need later, since my laptop stopped charging on its own a while ago. I put my Game DVR captures (the whole "Captures" folder) onto a portable hard drive in case my PC shut down
without my knowledge and never wanted to power on again.

A couple weeks later my laptop was able to charge again, so I'm happy I no longer have to worry about lost files. I plan on keeping the old videos on the hard drive so it takes up less memory on my laptop. But, I still want to use Xbox Game DVR to record
new videos for myself, and now the DVR is unable to "find my captures" and I cannot open the file location in File Explorer. Is there a way to make a new "Captures" folder so I can record again? I am still able to record from the DVR but it is unable to save
the video since it can't find the old folder.

Here's some images of my issue:

The first image is the issue, the Game DVR is unable to find my captures since I moved the original folder onto a portable hard drive. It does not open File Explorer when I want to open the folder location.

The second image is the DVR recording normally, but when I stop recording it does not save the clip.

(Edit: I've tried resetting it and repairing the app from Settings, it still can't locate the folder. Might have to hard reset my laptop.)

If anyone can help me with this issue, please let me know ASAP! Thanks!

:)

Kittenflap

No, I am not able to access the original 'Captures' folder from the Videos folder in the C Drive as I moved it to a portable hard drive. I created a new 'Captures' folder in the C Drive, but the Game Bar doesn't want to recognize it as a new one, that's
my issue. Is there a way to make the new folder a default location for new captures?

WUIJIBOBO

You mentioned that you can't access the 'Captures' folder, but are you able to see the 'Captures' folder at all when you go to your C drive? It should be in the Videos folder "C:\Users\%username%\Videos".

ShabazMX

it is not working, please help

DJThornhill

Since the March update I have been unable to record with Game DVR. But since getting the April preview I am unable to use Game DVR at all. I have done all suggested methods to resolve this but nothing has worked.

XBF Paul M

Hiya, Crimson Eclipze!

Paul from Xbox Forums Team here to assist with the issue, it looks like the Game DVR function isn't working 100% of the time. I recommend that we try to troubleshoot the application/DVR Feature. Here is a link on

Troubleshooting Xbox Game DVR. I hope you find this information helpful in resolving the issue.

Happy Gaming!

Paul Xbox Forums Team

Xbox Game DVR: Unable to find captures?