Xbox Game Pass being charged twice

Discus and support Xbox Game Pass being charged twice in XBoX Sales and Promo to solve the problem; Hey all. It seems Microsoft is charging me double for my Game Pass, but the weird thing is that Game Pass only shows up once in my subscriptions. I've... Discussion in 'XBoX Sales and Promo' started by Jonas Bandana, Mar 22, 2019.

  1. Xbox Game Pass being charged twice


    Hey all.

    It seems Microsoft is charging me double for my Game Pass, but the weird thing is that Game Pass only shows up once in my subscriptions. I've cancelled the Game Pass subscription that was visible, and deleted my payment options, but I'd still like Microsoft
    to look into it.

    :)
     
    Jonas Bandana, Mar 22, 2019
    #1
  2. Cowgrlzroc Win User

    Xbox Game Pass being charged twice

    Sorry to hear about your issue. Payment/billing can only be handled by customer support. When contacting customer support, request a call back to speak to a representative.

    Best wishes,

    Cowgirl
  3. JoelHansen Win User

    Xbox Game Pass being charged twice

    Hello!

    I would suggest that you take this question with the MSFT team directly at

    https://support.xbox.com/contact-us
  4. xX Yggdrasil Xx Win User

    Purchase Division season pass?

    season pass content must be downloaded in game or youll be charged twice downloading via xbox store
  5. Smwutches Win User

    Xbox game pass charged twice?

    There is currently a service alert up for purchases on Live which is probably the issue, but you can find information here on
    how to submit a refund request.
  6. V Macina Win User

    Season pass purchased twice and still no season pass

    I just had the same problem with my Fallout 4 Season pass I was charged twice but got my pass on the second try but I was still charged twice. Still no refund as I have to call them tomorrow.
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Xbox Game Pass being charged twice

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