Xbox Game Pass game launch issue: Games not working. Not even a crash log.

Rubén N Martín · Jul 9, 2019

Hi,

I can't run any game since this morning. I was playing without problems until now and now any of them works, not even a crash message. I click on "play game" button and nothing happens (black screen, error log... Nothing).

The app just stay oppened and that's all. Tried every game (Numenara, Wolfenstein, Vampyr...). Same issue.

Y tried to reset the app, reset the computer a few times and I waited some hours in case if there's some connection issue, but it stills the same.

Any solution?

Thanks!

:)

XBF Leo G

Hello Rubén N Martín,

Thank you for posting on the Xbox forums. We understand that your games are not launching. We recommend utilizing the article entitled, "Troubleshoot
gameplay issues on Windows 10" in order to resolve the issue. Be sure to let us know the results!

Cebulasmutna

yes i reinstalled it several times , also I have done all the things from Windows 10 Game crashing guide. nothing worked. I downloaded other games
from microsoft store and normal apps works fine but if game is for free with xbox game pass i can download it but it won't launch

SolidSgt Riggs

Mine keeps having this issue dispite logging into my account, signed up for game pass and I can't watch a game without the app crashing or saying video isn't available at this time

Mister Getafix

yes i reinstalled it several times , also I have done all the things from Windows 10 Game crashing guide. nothing worked. I downloaded other games
from microsoft store and normal apps works fine but if game is for free with xbox game pass i can download it but it won't launch

Can you send us a few example videos of this happening with multiple Game Pass games so we can begin investigating a bit more?

Dave.windows

FH3 crashing issue resolved!! It's working! What did I do? On my Xbox, I logged out of my Xbox Live Account. I then rebooted my system, loaded the game disc, then started up the game. The standard FH3 video/animations came up as normal, but then as I chose
to play, I was greeted with the message to Log In to a Xbox Live account. I did log in to my Xbox account, and the game continued on. I played for a few minutes to see if the game would crash. It didn't. I played for a few hours and the game worked as it has
in the past. Good 2 Go!

Xbox Game Pass game launch issue: Games not working. Not even a crash log.