Xbox game pass issue. "we encountered an error and your subscriptions failed to load" - anyone?

Discus and support Xbox game pass issue. "we encountered an error and your subscriptions failed to load" - anyone? in XBoX on Windows to solve the problem; I'm having this issue. I bought the ultimate game pass, after downloading the "Xbox" app, it says "we encountered an error and your subscriptions... Discussion in 'XBoX on Windows' started by MateusEboli, Dec 13, 2020.

  1. MateusEboli
    MateusEboli Guest

    Xbox game pass issue. "we encountered an error and your subscriptions failed to load" - anyone?


    I'm having this issue. I bought the ultimate game pass, after downloading the "Xbox" app, it says "we encountered an error and your subscriptions failed to load". I tried everything to fix it but I
    couldn't.

    :)
     
    MateusEboli, Dec 13, 2020
    #1
    1 person likes this.
  2. Cr0wtein Win User

    Xbox for PC - Game Pass error

    Same issue. There's a huge thread on Reddit titled, "We encountered an error and your subscription failed to load". It's been up for a few days so that isn't promising.
  3. PulkitTyagi Win User

    We encountered an error and your subscriptions failed to load

    Wow to play hi pixal that not conet to sever
  4. CenturionXXI Win User

    We encountered an eror and your subcriptions failed to load.

    Hi ,

    It's likely that the login status of the Microsoft Account which has the active subscription changed from the Microsoft Store app. I'm pretty sure the Xbox (beta) app uses the account signed into the Store app for verification purposes.

    Open the Microsoft Store app and click on the profile icon in the top right corner. Confirm that the correct account is logged into the Store and then verify it is the same account you are logged into the Xbox (beta) app. If the correct account is signed
    in, then simply log out of the Microsoft Store app and then log back into the Microost Store app.
    Tried it, it was the same account :/ signed in and out and did not work
  5. XBF Diego M Win User

    We encountered an eror and your subcriptions failed to load.

    Hi CenturionXXI,

    It's likely that the login status of the Microsoft Account which has the active subscription changed from the Microsoft Store app. I'm pretty sure the Xbox (beta) app uses the account signed into the Store app for verification purposes.

    Open the Microsoft Store app and click on the profile icon in the top right corner. Confirm that the correct account is logged into the Store and then verify it is the same account you are logged into the Xbox (beta) app. If the correct account is signed
    in, then simply log out of the Microsoft Store app and then log back into the Microost Store app.
  6. alty3 Win User

    We encountered an eror and your subcriptions failed to load.

    Only workaround ive found is to install the app on my phone and install the games through that
Thema:

Xbox game pass issue. "we encountered an error and your subscriptions failed to load" - anyone?

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