Xbox game pass not recognized

Discus and support Xbox game pass not recognized in XBoX on Windows to solve the problem; Hello, I purchased my xbox game pass the 6/03/2019, but when i try to go on the Xbox (beta) app, to check the library and install games it says that i... Discussion in 'XBoX on Windows' started by nikmeres, Jun 13, 2019 at 12:22 PM.

  1. nikmeres
    nikmeres Guest

    Xbox game pass not recognized


    Hello,

    I purchased my xbox game pass the 6/03/2019, but when i try to go on the Xbox (beta) app, to check the library and install games it says that i need to buy xbox game pass (beta), again.

    As you can see:
    Xbox game pass not recognized [​IMG]


    And when i click on a game to download it :
    Xbox game pass not recognized [​IMG]


    It appears :
    Xbox game pass not recognized [​IMG]


    Even when i try to check the games available on the app it says to restart the app and shows an error message with a "no man's land".

    Do you have an idea of what i should do ?

    (Sorry my app is in french tho, and for the disposition of the topic, didnt find how to place my screenshots correctly).

    Thanks a lot.

    :)
     
  2. GMS1stLDYCannon Win User

    Xbox game pass not recognized

    Hello

    Cant really tell what your screen shot says since its different language. Its pretty much along the lines of you having to give admin properties to this game. Look at the Metro Exodus pic and its right under in small writing.
  3. nikmeres Win User

    Xbox game pass not recognized

    I'm talking about xbox game pass on PC, don't have any console.
  4. nikmeres Win User

    Xbox game pass not recognized

    Hello,

    Thanks for your answer.

    But, I already tried to launch the app with admin properties, but it doesn't change anything. Just after i click on "Play with the game pass" in different games, another screen appears right after asking me to purchase xbox game pass for pc (beta) - that
    i repeat, i already bought few days ago.

    Is the game pass that i bought the same as the one announced at E3 ?

    It's really weird, because i managed to download and play Forza 4 and Sea of Thieves...
  5. {Parity} Win User

    Xbox game pass not recognized

    Try performing a hard reset EXACTLY like this. Hold the power button on the console for 8 seconds or until the power shuts down completely.
    Unplug the power cord from the back of the console for 5 minutes.
    Plug the power cord back in and restart the console.

    If that doesn't help go ahead and contact
    Xbox Support
    for assistance.
  6. XBF Esteban R Win User

    Game pass not recognized

    Hey there Curlen!

    Sorry to hear that you're having problems getting the console to recognize your new Game Pass.

    I would suggest that if you're still dealing with this problem, that it might be best for you to try and remove and redownload your account following the steps here on

    How to add or remove a Microsoft account on Xbox One
    . Usually that redownloads the account as up to date as physically possible.

    Whenever you get a chance, give that page a look through, those steps a try and let us know how that helped resolve the issue.

    Thanks!
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Xbox game pass not recognized

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