Xbox Game Pass paid for husband of my mom, forgot to cancel subscription, got a bill today

Discus and support Xbox Game Pass paid for husband of my mom, forgot to cancel subscription, got a bill today in XBoX Sales and Promo to solve the problem; as mentioned in the title, we somehow didnt cancel the ongoing subscription (which i was pretty sure we did, but apparently we didnt since we checked... Discussion in 'XBoX Sales and Promo' started by PenGwevara, Jul 29, 2019.

  1. PenGwevara
    PenGwevara Guest

    Xbox Game Pass paid for husband of my mom, forgot to cancel subscription, got a bill today


    as mentioned in the title, we somehow didnt cancel the ongoing subscription (which i was pretty sure we did, but apparently we didnt since we checked his email). He doesnt need the subscription anymore and i really dont wanna pay the 30€, is there any way
    to get it back or cant i get it back because its a subscription and its "our fault" we didnt cancel it?

    Also if it wasnt clear, its my paypal his account was running on since i thought 1€ was no back deal for the 3 months testphase and he doesnt have Paypal on his own, so basically my bank account was debited from his subscription which i dont want to pay

    :)
     
    PenGwevara, Jul 29, 2019
    #1
  2. bullmarquez g Win User

    Xbox Game Pass paid for husband of my mom, forgot to cancel subscription, got a bill today

    I have the same problems and your answers dont work
  3. Peter R Fleming Win User

    Xbox Game Pass paid for husband of my mom, forgot to cancel subscription, got a bill today

    To get a refund on a subscription you need to sign in with the Microsoft Account you brought it with and go to https://account.microsoft.com/services/

    1. Click Manage next to the subscription you want to cancel.
    2. Under Payment settings, click Cancel.
    3. If you qualify for a refund, you will be prompted to choose between don’t charge my subscription again or end now and get a refund. If you don’t qualify for a refund, then you will only see the don’t charge my subscription
      again
      option.

    If you still want to submit a refund request after you’ve cancelled your subscription, go to
    xbox.com/refund, select “subscription” as the refund reason and enter the details of this purchase to generate a refund request.
  4. {Parity} Win User

    Xbox Game Pass paid for husband of my mom, forgot to cancel subscription, got a bill today

  5. RodrigoFrazão Win User

    XBOX GAME PASS PC - Paid for 1 more month and canceled the renew but lost the subscription right away

    I cancelled the recurrent billing, it even pointed to the right end date (1 month from now on).

    The odd thing is that after i cancelled the recurrent billing my 3,99 payment that was showing there just disappeared and got a warning saying "Your Xbox Game Pass for PC subscription ends in less than a week - Ativate Recurrent Billing" while stating at
    the same time "Expires in less than a week on 23/07/2019" for some reason since today is the 24th and i still had the subscription because i PAID for it.
  6. Mistress Sara Win User

    Xbox Game pass

Thema:

Xbox Game Pass paid for husband of my mom, forgot to cancel subscription, got a bill today

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