Xbox Game Pass payed twice(?)

Discus and support Xbox Game Pass payed twice(?) in XBoX Sales and Promo to solve the problem; I bought Game Pass a few Days ago, because it was a special offer (1 month for only 10 kr (I live in sweden)). When I checked my mail I noticed i got 2... Discussion in 'XBoX Sales and Promo' started by DeLouise11, Jul 4, 2019.

  1. DeLouise11
    DeLouise11 Guest

    Xbox Game Pass payed twice(?)


    I bought Game Pass a few Days ago, because it was a special offer (1 month for only 10 kr (I live in sweden)). When I checked my mail I noticed i got 2 mails about Game Pass, one that said i had bought it for 10 kr and one that said i bought it for 135 kr.
    I also checked with my bank, and my creditcard had been debited 2 times. The thing is, it debited my card for the same month, so now I have payed much more for this month than I should have...

    Please help!

    :)
     
    DeLouise11, Jul 4, 2019
    #1
  2. AridLizard Win User

    Xbox Game Pass payed twice(?)

    check at https://account.microsoft.com/services/ to see when your Ultimate Game Pass ends.

    what might have happened is that you accidentally extended your subscription by 1 month which would result in the 2nd billing
  3. DJBSE72 Win User

    Xbox Game Pass payed twice(?)

  4. ArminatorX Win User

    Xbox Game Pass payed twice(?)

    Please check at https://account.microsoft.com/billing/orders if it also shows you are billed twice.

    If Game Pass is only billed once there, is it possible that another account in the family has your Credit Card/Bank account data and they also bought Game Pass for themselves?

    If there really is a double billing, you will have to contact the official support at https://support.xbox.com/sv-SE/contact-us and click on "Fakturering och konton"
    (the icon with the person and gear), then click on "Debiteringar på mitt konto" and finally click on the button "Visa kontaktalternativ" to show ways on how to contact the official support.

    Depending on the time of day and times of operation of the support in Sweden, you should be able to either contact the official support via text chat, or request a callback, where Support will call you on the phone.

    They can then help you with your billing issue.
  5. PrimoFuSion Win User

    FIFA 12 online pass

    You have to pay twice to play a lot of games online these days. The joys of online passes!
  6. Smwutches Win User

    Been paying for Xbox Live Gold AS WELL as the Game Pass - will I be refunded?

    As stated, Gold and Game Pass are 2 separate things. Gold has never included Game Pass. So you're not paying for the same thing twice. You may want to look into upgrading to Ultimate Game Pass though in order to save a few bucks.
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Xbox Game Pass payed twice(?)

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