Xbox Game Pass PC App - Crash after Login

Discus and support Xbox Game Pass PC App - Crash after Login in XBoX Games and Apps to solve the problem; I've downloaded the Xbox Game Pass PC App on the day it was announced and have installed two games. Since two weeks I noticed, that I'm no longer... Discussion in 'XBoX Games and Apps' started by JonesyTom, Jul 8, 2019.

  1. JonesyTom
    JonesyTom Guest

    Xbox Game Pass PC App - Crash after Login


    I've downloaded the Xbox Game Pass PC App on the day it was announced and have installed two games. Since two weeks I noticed, that I'm no longer logged into my account, but I could continue to play the games. Today I wanted to download another game and
    I can't because I'm not logged in. If I try to log in, everything works fine until I finally click on "Play now" (Jetzt spiele in german, I don't know the exact name of the english button). After I click this, the App wents black and doesn't work anymore.

    If I close it and reopen it, I'm not logged in. I've reinstalled the app - same problem. I've installed the "Xbox Identity Provider" - same problem.

    I can't use the game pass anymore and I hope someone here has an idea...

    Thanks a lot!

    :)
     
    JonesyTom, Jul 8, 2019
    #1
  2. JonesyTom Win User

    Xbox Game Pass PC App - Crash after Login

    Hi Leo,

    no, I think you misunderstood my problem. The Xbox Game Pass App simply crashes everytime I log in. I choose my account, click on Ok and the whole App window wents black and doesn't respond anymore.

    My windows is up to date and I know the forum thread you talked about. I installed the Xbox Identity Provider app as suggested in this thread but it still doesn't work.

    I've also submitted a feedback via the Game Pass App about two weeks ago including a video with the error recorded. But I didn't get any response.
  3. XBF Leo G Win User

    Xbox Game Pass PC App - Crash after Login

    Hello JonesyTom,

    Thank you for keeping us updated. We understand that you are unable to play your games on the Xbox (beta) App. We suggest making sure

    Windows 10 is up to date
    . We have a forum thread that contains several different issues and solutions for the Xbox (beta)
    App. This particular situation is also covered in the thread. We recommend trying out the solutions in this thread, and be sure to let us know the results!
  4. nielubiebudyniu Win User

    Metro Exodus - Launch nothing happens PC

    HERE IS A WORKING SOLUTION TO Metro Exodus crashing in XBOX Game pass for PC. This worked for me 100% each time the game crashed, and after trying to uninstall it I got stuck with unplayable game, unremovable game files. I went through points 1-5. I managed
    to beat the game after several crashes and remove it recovering 60 GB disk space ;) .

    So if anyone has issues with Metro Exodus crashing on PC/XBOX GAME PASS and is unable to sucessfully uninstall the game and free the disk space do this:

    1. Uninstall XBOX Game Pass for PC APP
    2. go to your Windows 10 Update Menu and Press Update
    3. restart Windows
    4. Install Xbox game pass App again
    5. Open Xbox game pass App and Press Install Metro Exodus (it will not take long because the game is already there, just a tiny part of it will be brought back).
    This way the game should be playable again or , if you wish you may NOW finally unistall it and free your disk space.

    This will not stop the ME from crashing but will make it playable und uninstallable :)

    The tricky part is that when the game crashes and we want to uninstall it, some part of the Windows update is removed with it but not the game so the disk space cannot be freed nor game started untill you do the points 1-5 and get your Windows updated again.

    This problem has been known for a few weeks now but no patch from XBOX so far.

    I hope this will help :)
  5. IamJustinAaron Win User

    Unable to play "Installed" games from GamePass PC ( I'm Lost)

    Hello If you can't install
    Game Pass Games on your PC, follow these suggestions:

    • Check if you have the right Game Pass.
    • Clear Cache of Xbox Game Pass App.
    • Update to the latest Windows 10 version,viz v1903.
    • Admin privileges for Games.
    • Give Admin privileges for Games.
    • Check Windows Store Apps Troubleshooter.
    • Repair Game if it keeps crashing or doesn’t work
    • Cannot Sign in to Xbox Live
    1. Go to Settings > Apps and then click on the Xbox App.
    2. Click on Advanced and then click on Reset or Repair
    3. Close the app, relaunch and check if you can install the Xbox Game Pass Games on Windows PC
    Microsoft has renamed the original Xbox App to Xbox Console Companion app to manage everything on Xbox. The new Xbox app is the primary destination for gamers to connect with their friends, browse for games, and experience Xbox Game Pass for PC.
  6. Obsessive Power Win User

    XBox Game Pass for PC (Beta) - unable to download the games advertised

Thema:

Xbox Game Pass PC App - Crash after Login

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