xbox game pass re-subscription deleted my old save data

Discus and support xbox game pass re-subscription deleted my old save data in XBoX Games and Apps to solve the problem; Hi there, I enjoyed the xbox game pass two three months ago. And luckly microsoft offered the game pass once again, so I subscribed the game pass. All... Discussion in 'XBoX Games and Apps' started by TeakPen93819152, Apr 15, 2019.

  1. xbox game pass re-subscription deleted my old save data


    Hi there,

    I enjoyed the xbox game pass two three months ago. And luckly microsoft offered the game pass once again, so I subscribed the game pass. All I did was only Forza horizon 4 and once I logged on, my original data was all deleted and there was fresh start.
    I looked it up and my old ID was , but new ID is CHRONICBUMP57. How can I change it to original one? I purchased the same methods both of them. Or is it normal that an everytime renewal? Thank you for your kind help.

    TH

    :)
     
    TeakPen93819152, Apr 15, 2019
    #1
  2. H3PA80R Win User

    xbox game pass re-subscription deleted my old save data

    This sounds like your started the game with another account. If this was not the case i would try to contact the support of the developer.
  3. XBF Brad A Win User

    xbox game pass re-subscription deleted my old save data

    Hello Teak,

    Thanks for coming to the forums with your issue of profile change. Sounds like you signed in with a different email. You will need to go to the
    Account Website and try your emails until you find the one with the first gamer tag TeakPen. If you are still unable to find you can request a call from support to assist you.

    When you go to Contact Us,follow these steps to request a call from support:



    • Step 1 ----select Xbox One
    • Step 2 ----select see other options then subscription changes
    • Step 3-----select show contact options

      Step 4 ----select request call from support

    Once they call explain the issue and they will be able to help you. Note that these options regularly change so just keep selecting something that gives request a call from support as a contact option.



    Hope this helps.



    Thanks,

    Brad
  4. itzjustARTYOM Win User

    Xbox one wont save game progress sometimes

    First go to MY GAMES AND APPS then Delete the Game Save file data from everywhere

    and then Delete the game :) Re install it
  5. DarkShadowSith1 Win User

    Redownloading gamertag

    Hi Liam if you re-download the old profile and you haven't deleted any of the data that you had before then re-downloading it would just be like updating it this will not delete any of your save files or data so to answer your question re-downloading it
    will combine the 2 profiles
  6. atarit3 Win User

    Halo Reach needs fresh save file to start correctly on Xbox one :(

    update:

    attempted a complete uninstall of the game, then deleted local xbox 360 save data, restarted, and reinstalled halo reach and tested. worked fine, then the next day, same issue... Crashes next day on starting the game, and only work-around is to delete
    the xbox 360 local save data and re-download....
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xbox game pass re-subscription deleted my old save data

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