Xbox Game Pass Subscription Issue

Discus and support Xbox Game Pass Subscription Issue in XBoX Accessibility to solve the problem; I've been subscribed to Xbox Game Pass Ultimate for almost a year with no problems. About a week ago I was unable to join parties, play my games, or... Discussion in 'XBoX Accessibility' started by CamJamesChap, Apr 23, 2020.

  1. CamJamesChap
    CamJamesChap Guest

    Xbox Game Pass Subscription Issue


    I've been subscribed to Xbox Game Pass Ultimate for almost a year with no problems. About a week ago I was unable to join parties, play my games, or use any live features. Whenever I try it asks me to subscribe to Xbox live or Game Pass as if I'm not already
    subscribed. I can't even re-subscribe when prompted because the system knows I already am... My bank account has been charged and under settings it says I am in fact subscribed. I've contacted support via chat and phone call on two occasions where they promised
    it would be fixed "within the day" however I've had no replies and the issue persists. Anyone else have this problem?

    :)
     
    CamJamesChap, Apr 23, 2020
    #1
  2. RandyAU93 Win User

    xbox live

    Keep in mind that Xbox Game Pass Ultimate includes Xbox Live Gold, Game Pass Console and Game Pass PC. So when your GP Ultimate subscription renews, that will keep you playing online. You'll be fine as long as that subscription payment goes through without
    issue.
  3. BLACKB0MBER Win User

    Xbox game pass subscription game disappeared off hard drive

    So is the issue with your entire your XBOX Game Pass subscription? Or is the issue with only with Shadow of War?
  4. XBF Amber M Win User

    Juegos descargados con el game pass no funcionan ya [Translation - Games downloaded with the game pass do not work anymore]

    Hi there,

    Thanks for the reaching out to us in the forums with this issue. I'm sorry to hear about the issue you may be having with games from Xbox Game Pass. The first recommendation is to
    log into your Microsoft accountto double check that your Xbox Gold and Xbox Game
    Pass subscriptions are active. If the subscriptions are active, when you try to access games, make sure you're using the gamertag that has the Xbox Live Gold and Game Pass subscriptions. If you used a prepaid code
    to sign up for Xbox Live Gold or Xbox Game Pass, make sure it was successfully redeemed.

    Please take a look at the following articles :

    Games with Gold.

    Xbox Game Pass FAQ

    Hope this helps. Let us know by reply!
  5. XBF Brad A Win User

    Minecraft disappeared after Xbox Live Gold lapsed and re-subscribed with new payment details

    Hi Rupert,

    Thanks for reaching out to the forums. We understand you have issue with access to Minecraft. Is it possible the subscription you had and it expired was Ultimate game pass? As this subscription includes gold, and game pass. As Minecraft is on the game pass
    subscription. Then when you renewed Xbox live gold, you no longer have game pass so unable to access the game. You can check subscriptions and see if the ultimate is there and when it expired.

    Thanks,

    Brad
  6. DoubleDRAGON666 Win User

    XBOX GAME PASS DON'T RUN SOME GAMES IN PC ANYMORE

    Is the game pass subscription tied to the same account you are trying to play with or is there another account on the xbox that has the game pass. If it’s on another account, that would be the issue.
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Xbox Game Pass Subscription Issue

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