Xbox Game Pass Ultimate - paid but subscription still expired

Discus and support Xbox Game Pass Ultimate - paid but subscription still expired in XBoX Sales and Promo to solve the problem; Hello, hope you can help me. I have a problem with the Xbox Game Pass Ultimate Subscription. I have switched from Xbox Gold and Game Pass to Xbox... Discussion in 'XBoX Sales and Promo' started by XYHorusYX, Sep 26, 2019.

  1. XYHorusYX
    XYHorusYX Guest

    Xbox Game Pass Ultimate - paid but subscription still expired


    Hello,

    hope you can help me. I have a problem with the Xbox Game Pass Ultimate Subscription.

    I have switched from Xbox Gold and Game Pass to Xbox Game Pass Ultimate in July and activated the recurring billing from my credit card.

    The money was debited from my credit card in July and August so everything should be fine.

    But nevertheless the Subscription expired and i am not able to use the Game Pass Ultimate since 18.08.19

    On 30.08.19 i have contacted the Microsoft Support Chat, asked for help, and confirmed that my credit card was debited with the money for the subscription. They told me that they have to check internally and will inform me via mail how to proceed.

    On 02.09.19 i received an email with some steps to remove my account from my xbox and to add the account again so that the subscription will maybe work again. I followed the steps but it didn't help. So i answered the Mail to the Microsoft Support with
    Screenshots of Error Codes that occured.

    I have reminded my Email for the third time now but until today i have not received any more feedback.

    So currently i have paid for a service i am not able to use.

    Until the subsription expired by unclear reason on 18.08 i am not able to use the Xbox as before. I am not able to book Xbox Gold or Game Pass

    as well. Maybe because the Game Pass Ultimate is still active in some databases at Microsoft.

    Thanks in advance for your help and best regards

    :)
     
    XYHorusYX, Sep 26, 2019
    #1
  2. XBF Crystal P Win User

    Xbox Game Pass Ultimate - paid but subscription still expired

    Hi there XYHorusYX,

    Thanks for reaching out here in Xbox Forums. I understand there is an issue with a subscription on the Microsoft account.
    For any billing or subscription issues, I recommend to
    contact Customer Support for further assistance.

    Give this a try and let us know the results.
  3. StuartATrueRed Win User

    Can convert Xbox game pass (xbox) to game pass (pc)

    No, you cannot change your subscription to Xbox Game Pass for PC, your best bet is wait until your Xbox Game Pass expires or subscribe to Xbox Game pass Ultimate, and get it all in one subscription.
  4. Shadowskill08 Win User

    Ultimate

    If you'd like to discontinue the Xbox Ultimate subscription, just log in and cancel. Here is a bit more from the

    Xbox Ultimate Gamepass FAQ
    page:

    "How do I manage or cancel the Xbox Game Pass Ultimate plan?

    You can cancel Game Pass Ultimate membership at any time: Sign in at account.microsoft.com/services. Under Xbox Game Pass Ultimate, select Payment & Billing,
    then Cancel. You’ll have an option to end your subscription on its expiration date. Depending on your subscription’s status, you may also have an option to end it immediately with a refund of the price you paid for Ultimate only. Please note,
    the upgrade of any prepaid time cannot be reverted to Xbox Live Gold or other Xbox Game Pass plans and is not eligible for refund."
  5. XBF Erick C Win User

    Xbox Gold ultimate

    Hey there EliteCrossFire1,

    Thank you for reaching out to us on the forums, if you redeem the Xbox Live Gold code while your Game Pass Ultimate subscription is still active, then you would not be receiving the full time that is shown on the prepaid card.

    Xbox Game Pass Ultimate FAQ

    "With Xbox Game Pass Ultimate, can I still redeem codes for Xbox Live Gold and Xbox Game Pass?

    Yes, These codes will automatically convert to Xbox Game Pass Ultimate at a ratio based on the ERP (Estimated Retail Price) of those codes. Conversion rates are subject to change"

    If you want to keep the Ultimate subscription then you can redeem your code but just keep in mind that you won't receive the full time shown on the card as it will convert the time according to the price of the Ultimate. If you want to stop using the Ultimate
    subscription then I would advise that you wait for the subscription to expire before you redeem the Xbox Live Gold subscription.

    I hope this helps.
  6. LunaLight7 Win User

    So what's the catch with Xbox Ultimate Game Pass?

    You can subscribe to the Xbox Game Pass Ultimate subscription and deactivate the recurring renewal. This does not dissuade the subscription but continues until the expiration date.
Thema:

Xbox Game Pass Ultimate - paid but subscription still expired

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