Xbox Game Pass Ultimate

Discus and support Xbox Game Pass Ultimate in XBoX Sales and Promo to solve the problem; Hi there, I have a problem, which the phone and chat support were unable to solve, hopefully I get some help or orientation here. I went to Gamescom... Discussion in 'XBoX Sales and Promo' started by SkizzWins, Sep 18, 2019.

  1. SkizzWins
    SkizzWins Guest

    Xbox Game Pass Ultimate


    Hi there, I have a problem, which the phone and chat support were unable to solve, hopefully I get some help or orientation here.

    I went to Gamescom in Cologne on the 23rd August this year. On that day the Xbox booth gave some goodies away, tshirts, buttons, etc. I also got some Ultimate Passes and grabbed a few which were thrown into the visitors. So I got 4 6 Months codes. Happy
    as I was put them in my bag, brought them home, to activate them when I have time (they do have a best before date.)

    Yesterday I took them out of my bag, cleared the field to get to the code and typed it in.

    First code: already activated - ok, another one

    Second code: already activated

    third code: already activated

    My GF sat next to me when I cleared the fields, we doublechecked the codes, but nope, everything correct.

    I contacted the support by phone and chat - they told me that the codes were activated on the 7th and 9th of september, which wasn't done by me, as I cleared the codes just yesterday.

    They told me that I need a prove that I just cleared them, otherwise they can't do anything for me.

    As I looked into Facebook, I saw atleast one different person to face the same issue, but did not see the solution here.

    My question is:

    1. What can I do to get new codes?

    2. How is it possible to get to the codes without having the cards?!

    I currently feel tricked and left alone with this... like, they gave out a huge amount of these codes, but in the end they just threw trash at me.. Xbox Game Pass Ultimate :(

    :)
     
    SkizzWins, Sep 18, 2019
    #1
  2. DrifterX22 Win User

    i have lost my gold liciense code

  3. Njal the Blue Win User

    Xbox live membership

    If you subscribe to Game Pass Ultimate, your remaining Xbox Live converts into Game Pass Ultimate days. If the Game Pass Ultimate has run out you can either carry on with Game Pass Ultimate, or buy Xbox Live on its own. If you cancel Game Pass Ultimate
    you lose any pre paid Xbox Live time.
  4. CCN_HsK Win User

    1$ ultimate game pass

    No, If you are not game pass ultimate member,

    and you have 1year xbox gold live and 1yaer xbox game pass,

    you have $1 discount xbox game pass ultimate too,

    so you will get 1 year (gold) + 1 year (game pass) + 1 month (ultimate)

    = 25 months xbox game pass ultimate
  5. XBF Brad A Win User

    Xbox Live code turning into ulitmate pass

    Hello Packsteel,

    Thanks for coming to the forums. When you have an active Ultimate game pass subscription, any code redeemed converts to Ultimate subscription. In this case 12 months of Xbox live gold convert to 4 months of Ultimate game pass. The ultimate game pass subscription
    is three subscriptions in one, Xbox live gold, Game pass for console, and Game pass for PC. Here is the

    Ultimate game pass FAQ
    for more information.

    Thanks,

    Brad
  6. brandontyler Win User

    "This code is not currently supported for conversion to your Xbox Game Pass Ultimate subscription"

    Found some more fine print: "Xbox Game Pass Ultimate:

    Use your active Xbox Game Pass Ultimate membership to play games on Xbox One and Windows 10 PC. Xbox Game Pass Ultimate includes Xbox Game Pass for Console, Xbox Game Pass for PC, Xbox Live Gold and additional benefits. Note: Purchase of Xbox Game Pass Ultimate
    automatically upgrades your existing Xbox Live Gold or Xbox Game Pass membership(s) to Xbox Game Pass Ultimate at a conversion ratio each based on days remaining. Learn how this works at www.xbox.com/gamepass. Future code redemptions are also subject to a
    conversion ratio. Conversion ratio subject to change. All conversions to Xbox Game Pass Ultimate are final: Once converted, you cannot re-convert your Xbox Game Pass Ultimate membership back to a previous membership. Maximum 36 months of redeemed Xbox Game
    Pass Ultimate per account at a time, including any converted time from Xbox Live Gold and/or Xbox Game Pass (for PC or console). "
Thema:

Xbox Game Pass Ultimate

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