Xbox Game Pass会员续费失败自动扣费 (Xbox Game Pass member renewal failure automatic deduction)

Discus and support Xbox Game Pass会员续费失败自动扣费 (Xbox Game Pass member renewal failure automatic deduction) in XBoX Sales and Promo to solve the problem; 您好,我在2019年5月2日晚18:50左右计划购买10元3个月xgp服务,提示交易失败,但截至今天账号关联信用卡被陆续扣费8笔,合计近8.5美元费用,查看账号,xgp仍未成功预订,请帮忙解决下,谢谢~ Translation: Hello, I plan to purchase 10 yuan... Discussion in 'XBoX Sales and Promo' started by HarryDragon, May 6, 2019.

  1. HarryDragon
    HarryDragon Guest

    Xbox Game Pass会员续费失败自动扣费 (Xbox Game Pass member renewal failure automatic deduction)


    您好,我在2019年5月2日晚18:50左右计划购买10元3个月xgp服务,提示交易失败,但截至今天账号关联信用卡被陆续扣费8笔,合计近8.5美元费用,查看账号,xgp仍未成功预订,请帮忙解决下,谢谢~

    Translation:

    Hello, I plan to purchase 10 yuan and 3 months xgp service at around 18:50 on May 2, 2019, indicating that the transaction failed, but as of today, the account associated credit card has been deducted 8 times, totaling nearly 8.5 US dollars,
    view Account, xgp still has not been successfully booked, please help solve it, thank you~

    :)
     
    HarryDragon, May 6, 2019
    #1
  2. XBF Javier R Win User

    Xbox Game Pass会员续费失败自动扣费 (Xbox Game Pass member renewal failure automatic deduction)

    Hello HarryDragon,

    We understand that you are experiencing an issue concerning multiple charges on your Microsoft account for the same Xbox Live membership.

    Our recommendation here is to reach out to our customer support team for direct assistance with reviewing/investigating this occurrence as our forums community does not carry the tools necessary for doing so.

    Try using this link to our contact us page to review options for getting in contact with our team.

    Best wishes!
  3. HarryDragon Win User

    Xbox Game Pass会员续费失败自动扣费 (Xbox Game Pass member renewal failure automatic deduction)

    Sorry,I've tried this way. But it doesn't help. I still don't know why the money is paid and how can I get it back. But thanks for your help.
  4. choppyseize Win User

    Xbox Game Pass会员续费失败自动扣费 (Xbox Game Pass member renewal failure automatic deduction)

    You can request a free call-back by signing on at https://support.xbox.com/contact-us and selecting Billing. When
    prompted to speak to a virtual agent, decline it. After answering a few more questions, you should get the option to request a callback.




  5. brandiesel1 Win User

    XGP自动续费的提示太恶心。

    Hello,

    You will need to contact support in your region for a refund.

    Google translate:

    好,

    您需要聯繫您所在地區的支持部門以獲得退款。
  6. Dexter Lien Win User

    在xbox none中购买了game pass,在pc端win10商店中安装好这个游戏后就可以直接玩不需要收费吗

    您好,我是独立顾问(Independent Advisor)Dexter,请让我来帮助您.

    Xbox Game Pass订阅是区分终端类型的,如果您只是在Xbox主机上购买的Game Pass订阅,那么是 法在PC端上免费玩的.如果是Xbox Game Pass Ultimate订阅的话,则可以同时支持PC和Xbox主机,详情请参考官方的介绍:

    https://www.xbox.com/zh-TW/xbox-game-pass#join

    希望以上信息可以帮得到您,如果还有什么疑问的话,欢迎继续提问.
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Xbox Game Pass会员续费失败自动扣费 (Xbox Game Pass member renewal failure automatic deduction)

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