Xbox Game Pass3 months Turned To 1 Month

Discus and support Xbox Game Pass3 months Turned To 1 Month in XBoX Sales and Promo to solve the problem; I saw that there was a 3-month game pass for PC on promotion for 5$ and it gives me access for 3 months. I was charged for 1 month and only received 1... Discussion in 'XBoX Sales and Promo' started by TheGreatDonald, Aug 22, 2019.

  1. Xbox Game Pass3 months Turned To 1 Month


    I saw that there was a 3-month game pass for PC on promotion for 5$ and it gives me access for 3 months. I was charged for 1 month and only received 1 month.

    (Mod Removed - Personal Information)

    :)
     
    TheGreatDonald, Aug 22, 2019
    #1
  2. TheGreatDonald Win User

    Xbox Game Pass3 months Turned To 1 Month

    I just would like to be charged for the 3 months and pay the difference as what I intended to have.
  3. XBF Chris J Win User

    Xbox Game Pass3 months Turned To 1 Month

    Hello TheGreatDonald,

    Unfortunately, There is no one on the forums that can manage billing or customer accounts. Sorry for the misinformation. We definitely are not able to adjust pricing for missed promotions. If Xbox phone/Chat support was not able to assist in this matter,
    then there is no way to get you this promotion once missed. If you have another account on your Xbox, you can try seeing if they are receiving the same promotion. If they are, you can get it on that account and then
    home share it to your Xbox
    .

    Hope this helps!
  4. TheGreatDonald Win User

    Xbox Game Pass3 months Turned To 1 Month

    I did contact customer service, they told me that they are not able to adjust prices for a membership and if I cancel my membership and try to repurchase the correct one again it might not give me the promotional price. She linked me this and told me to
    make a post here with the customer service chat # which a mod removed.
  5. XBF Javier R Win User

    Xbox Game Pass3 months Turned To 1 Month

    Hello fellow gamer,

    We thank you for bringing this inquiry to our forums community, and understand that this concerns a subscription not being provided through a promotional purchase for Xbox Game Pass.

    For inquiries regarding billing/subscriptions, we recommend reaching out to our
    customer support team as this is a troubleshooting platform, and our team is capable of reviewing/investigating the account further.

    Please try this, and we wish you the best!
  6. Smwutches Win User

    Gold subscription+Gamepass

    If you turn off auto-renewal your subscription will not be cancelled. It'll just run for the 12 months and then end.

    If you bought a subscription to Game Pass from Xbox for 1 month, then it will renew after the 1 month and you will pay again. If you just bought a prepaid Game Pass card for 1 month then it would not renew unless you turned that option on.
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Xbox Game Pass3 months Turned To 1 Month

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