Xbox Gamertag change didn't work but still charged me.

Discus and support Xbox Gamertag change didn't work but still charged me. in XBoX Accessibility to solve the problem; I have been trying to change my Gamertag for three days now to no avail. In total I paid twice and got refunded once (I'm going to apply for a second... Discussion in 'XBoX Accessibility' started by KaloyanMilenNikolov, Jan 14, 2022.

  1. Xbox Gamertag change didn't work but still charged me.


    I have been trying to change my Gamertag for three days now to no avail. In total I paid twice and got refunded once (I'm going to apply for a second refund now). I contacted Microsoft through chat and through the phone and they couldn't help me.

    I am trying to change my "Xbox games that don't support the new gamertag system and all Xbox 360 experiences" (15 characters) Gamertag. I am fine with my "Xbox One console and Xbox apps" (12 characters and a # suffix) Gamertag.
    When I try to do it through the browser, I gives me an error message "You already own that gamertag, if you’re happy with it you don’t need to make any changes." since I first need to enter my Gamertag with the suffix (which I don't want to change). When doing it from my Series S, after it charges me I get a message "Sorry, something went wrong. Try your gamertag again." and the gamertag doesn't change.

    If the explanation wasn't clear, currently my 2 gamertags are:
    Sleepy#4567 - Xbox One console and Xbox apps
    Sleepy4567 - Xbox games that don't support the new gamertag system and all Xbox 360 experiences

    I've been trying to set them to:
    Sleepy#4567 (or any other number it assigns me) - Xbox One console and Xbox apps
    SleepyEldrazi - Xbox games that don't support the new gamertag system and all Xbox 360 experiences

    Is the only way to only change my "Xbox 360 experiences" Gamertag to buy 2 gamertag changes (in order to change both tags twice and get what I want)?

    :)
     
    KaloyanMilenNikolov, Jan 14, 2022
    #1
  2. FreelanceChunk1 Win User

    Account hacked years ago and profile deleted

    Thanks I'll try that soon. I know I didn't create a new one over my old. I was playing my 360 regularly and one day I tried to login and it didn't work. There were some small charges made to my account which I was reimbursed for but I still didn't have
    access to my gamertag while trying to login to Xbox live. The first gamertag that replaced it isn't even the one that is connected to this profile. So I have no idea how many times its even changed.
  3. Jurgen1488 Win User

    Can not change xbox name

    You need for this credit card, no charged money on your Xbox account. With charged money on Xbox account no work change GamerTag.

    You can try it via PC.
  4. iPennyUnwise Win User

    Xbox Gamertag $10

    Yes you get one freebee if you will on changing your gamertag. I changed mine a few years ago and waited a year and then tried to change it again and it didn't charge me. But unfortunately in your case if you wanted to change it back it would be $10.
  5. Cryptic Loner Win User

    Tagname change

    Heya. Sorry about your problem. Look I get you. Gamertag changes charge pocket out your wallet. In all honesty, it's for good reason. If Xbox didn't charge the user a fee for every time a newbie or experienced person wanted to change their tag, they could
    potentially abuse it in more ways you can imagine.

    Now about that "charging fee". If you created your account and created your own fully customized gamertag (and you didn't let xbox generate one for you) then your first time free gamertag change has happened. There's no take backs unfortunately!

    I hope this morph of explanation and answer helps answer your frustration.
  6. Sinuate Win User

    Gamertag changed automatically

    No no one changed it for me. I was on my Xbox checking for availability of gamer tags and as I clicked yes the gamertag changed without charge and i was not intending of changing just checking for names since i was bored. I called Xbox support and they
    can see on their screen as well that my gamertag has changed but i was not charged for this.
Thema:

Xbox Gamertag change didn't work but still charged me.

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