Xbox gamertag linked to someone else's Microsoft account.

Discus and support Xbox gamertag linked to someone else's Microsoft account. in XBoX on Consoles to solve the problem; Here's the backstory to my problem. I created my Xbox account 10+ years ago on the Xbox 360 until the next gen consoles were released. When the Xbox... Discussion in 'XBoX on Consoles' started by DWreck1995, Sep 21, 2019.

  1. DWreck1995
    DWreck1995 Guest

    Xbox gamertag linked to someone else's Microsoft account.


    Here's the backstory to my problem. I created my Xbox account 10+ years ago on the Xbox 360 until the next gen consoles were released. When the Xbox One was first announced I thought it was terrible console and opted for the PlayStation 4. So I've been using
    the PlayStation 4 since release up until now. I just bought an Xbox One X and upon trying to sign back into my Xbox Live account I discovered that my gamertag was linked to a Microsoft account I don't own.

    Now after some internet searching I found that there apparently used to be a way to transfer a gamertag between Microsoft accounts. But, there isn't anymore as far as I know. The problem is I have a lot of purchased content on that gamertag that I'd be losing,
    on top of game progress, if I just use another gamertag.

    I contacted Microsoft and Xbox support but they say there is nothing I can do. Even though my digital property was essentially handed over to someone else by Microsoft, whenever this automatic merger happened, they say that "certain steps" have to take place
    before you can file a fraud case and that those "steps" haven't been taken so they can't do that. They won't tell me what the steps are either.

    It's worth noting that I happen to have access to the Microsoft account that my gamertag was linked to. Since I know the owner of the Microsoft account and reached out to them. They temporarily gave me access to verify and remedy the situation. But I won't
    be able to simply take over their Microsoft account and change it all to my information. That's their property and they have their own content that they need from it. On top of that, the Microsoft account is a hotmail email anyway, so it can't be removed without
    completely deleting the email address which means they'd lose access their email. But the Xbox account is mine and my property. Or was, I guess should say...

    I cannot believe Microsoft doesn't have a solution to this problem anymore? How can Xbox accounts just be commandeered by someone else though an automated linking process and then not have a way to fix it?

    If anyone else has any insight to help assist in this problem other than game sharing or deleting their email and me taking it over, I'd love the input.

    Thanks,

    Derek R.

    :)
     
    DWreck1995, Sep 21, 2019
    #1
  2. xxxTIMBURYxxx Win User

    Xbox gamertag linked to someone else's Microsoft account.

    Glad you found a work-around to regain access of your account/gamertag!
  3. sandy the hippy Win User

    Xbox gamertag linked to someone else's Microsoft account.

    Wasn't me, would have been the mod you contacted. I just commented so you knew it had been reopened after other was deleted, due to this one being opened again
  4. DWreck1995 Win User

    Xbox gamertag linked to someone else's Microsoft account.

    Original thread reopened Derek r
    Hi sandy the hippy,

    I'm not sure if you're the one that got it reopened. But thank you for the help regardless. Hopefully I'll hear back from the other forum member or get some other opinions.

    Thanks,

    Derek R.
  5. sandy the hippy Win User

    Xbox gamertag linked to someone else's Microsoft account.

    Original thread reopened Derek r
  6. DWreck1995 Win User

    Xbox gamertag linked to someone else's Microsoft account.

    Hi ArminatorX,

    Like I said in steelwand7664s reply, if this is something that could not have occured automatically, then it was done unintentionally by mistake by the other person.

    The problem with the thief stealing my car analogy is the car and gas tank were never separate products that could function outside of each other like the hotmail account and the Xbox Live account once were. I don't want to take their email away from them
    as they never intended for this to happen. They never owned a console or care to use one. They just want their email. They same goes for me in a way, because I don't care for their Microsoft account, I just want the Xbox profile.

    You may have cracked open a solution though! So you're saying I have them save their email with a mail client like Outlook into a PST file, delete their email from the Microsoft account (making it mine), then make a new email address with the same one we
    just deleted and just import the emails back?

    Thanks,

    Derek R.
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Xbox gamertag linked to someone else's Microsoft account.

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